Hello, I’m Jo Anne Hall, CRI Operations ManagerAn accomplished professional with a dynamic career spanning over a decade in both military and federal government service. My journey began with 10 years of dedicated service in the U.S. Army, where I managed an $18 million federal budget for thousands of soldiers, ensuring operational efficiency and financial accountability. More recently, I've led initiatives at a nonprofit organization dedicated to improving financial literacy and credit scores among disenfranchised residents in Richmond, VA. Our programs, including the Advanced Credit Improvement Initiative (ACII) and DIY projects, provide essential credit counseling, financial education, and support services to help individuals achieve financial stability and access basic needs like housing, employment, and transportation.