NYC Live: From Stadiums to the City: An Unforgettable

Refund Policy

General Policy:

• All ticket sales are generally final and non-refundable, except under specific circumstances outlined below.
• We are not responsible for lost, stolen, damaged, or destroyed tickets.
• This refund policy applies to the face value of the ticket only and does not include any service fees, processing fees, or delivery charges.

Refunds will be considered under the following circumstances:

• Event Cancellation: If [Your Concert Name/Event Name] is completely cancelled and not rescheduled, you will be eligible for a full refund of the ticket price.
• Event Postponement: If the event is postponed to a new date, your original ticket will generally be valid for the rescheduled date. If you are unable to attend the rescheduled date, you may be eligible for a refund within a specified timeframe (to be communicated at the time of postponement). Please note that failure to request a refund within this timeframe may forfeit your eligibility.
• Significant Changes to the Event: In rare cases, significant changes to the event, such as a change of headliner or venue, may warrant consideration for refunds. These situations will be reviewed on a case-by-case basis, and specific instructions for requesting a refund will be communicated to ticket holders.

Refunds will NOT be issued under the following circumstances:

• You are unable to attend the event for personal reasons (e.g., illness, travel issues, change of plans).
• You did not enjoy the event. Ticket purchases are based on your own preferences and expectations.
• You arrive late or leave early.
• The supporting acts or setlist are different from what you expected.
• Adverse weather conditions that do not lead to event cancellation or postponement.
• Your ticket is a complimentary ticket or was obtained through a promotion.

How to Request a Refund (if eligible):

• If a refund is warranted due to event cancellation, postponement (and you cannot attend the new date), or significant changes, specific instructions on how to request a refund will be communicated via email to the address used for the ticket purchase and/or posted on our official website [Your Website Address] and social media channels.
• Typically, you will be required to provide your order number, proof of purchase, and a brief explanation for your refund request.
• Refund requests must be submitted within the timeframe specified in the communication regarding the cancellation, postponement, or significant change.

Refund Processing:

• Once your refund request is approved, please allow [Number] business days for the refund to be processed and credited back to your original method of payment. Processing times may vary depending on your bank or payment provider.

Our Commitment:

We are committed to providing you with a memorable concert experience. This refund policy is in place to ensure fairness to all ticket holders while also accounting for the significant costs associated with organizing and hosting live events.

Contact Us:

If you have any questions regarding this refund policy, please contact us at [Your Email Address] or [Your Phone Number].