"𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗶𝘀 𝗻𝗲𝘃𝗲𝗿 𝗮𝗻 𝗮𝗰𝗰𝗶𝗱𝗲𝗻𝘁; 𝗶𝘁 𝗶𝘀 𝗮𝗹𝘄𝗮𝘆𝘀 𝘁𝗵𝗲 𝗿𝗲𝘀𝘂𝗹𝘁 𝗼𝗳 𝗶𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝗲𝗳𝗳𝗼𝗿𝘁." — 𝗝𝗼𝗵𝗻 𝗥𝘂𝘀𝗸𝗶𝗻
Whether you are leading a public institution or a private enterprise, Total Quality Management (TQM) offers a proven framework to streamline operations, reduce costly errors and drive customer loyalty. Rooted in ISO 9000 and global best practices, TQM empowers every team member to contribute meaningfully toward one goal: delivering consistent, high-quality outcomes.
In this four-session online training, we will provide participants with an in-depth understanding of the key concepts, 8 core principles, drivers and methods of TQM — supported by practical examples and real-world applications.
You will gain actionable insights on fostering a quality-focused culture, engaging your workforce, aligning strategy with operations and making data-driven decisions to continuously raise performance standards.
Enroll now and take that leap toward building a high-performance organization!
COURSE DIRECTOR AND MASTER TRAINER:
Kama Neson Ganeson is an international master trainer for various management systems including ISO 9001, 10002, 14001, 18001, 22301, 31000, 20000, TS16949, 27001.
He has rolled out many customer management and international quality training programs in Vietnam, Malaysia and the Philippines both for the public and private sectors with stellar brands such as AMEX, Sitel, Toshiba, Fujitsu, McDonalds, Jollibee, BDO, SM, Metrobank, Cebu Pacific, SSS, Philhealth and many more.
He recently retired as vice president, head of Total Quality Management, and chief risk officer of Megawide Corporation.
In his four-year stint with the organization, he was also the designated coach and master trainer on various training programs for all frontline directors and project managers.
TRAINING SCHEDULE:
Session 1 of 4: 1:00PM, Thursday, September 4, 2025
Session 2 of 4: 1:30PM, Friday, September 5, 2025
Session 3 of 4: 1:00PM, Thursday, September 11, 2025
Session 4 of 4: 1:30PM, Friday, September 12, 2025
TRAINING INVESTMENT (inclusive of an e-certificate of completion and printed lecture guide to be delivered to your mailing address):
₱ 10,880 — for those registering on or BEFORE August 4
₱ 11,880 — for those registering AFTER August 4
Registration is open to the general public. A MUST for:
• Business owners and decision makers
• Operations managers and senior leaders
• Department and quality managers
• Human resource professionals
• Internal and external auditors
• Process champions
• Anyone interested in the topic
CGBP is an accredited training provider of the DILG through National Association of Local Resource Institutions; Civil Service Commission (CSC); Career Executive Service Board (CESB); Securities and Exchange Commission; BSP's Anti-Money Laundering Council (AMLC); and many other regulatory agencies.
CGBP also offers in-house training and consulting for individuals and institutions. For details and to register, check www.cgbp.ph.
Contact Person:
Micah Lara Jalos
Program Leader
Mobile: (+63 918) 919-4359
Landlines: (+63 2) 8556-8968 or 69
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