CX by Design: Creating Experiences That Build Lasting Relationships

Join us for an interactive Customer Experience workshop where you'll discover how to identify hidden friction points that are costing you clients. Learn practical strategies to build lasting loyalty through hands-on customer journey mapping and real-world case studies. You'll master the tools and gain the confidence to lead CX initiatives that drive measurable impact. Whether you're in marketing, operations, or leadership, this session will show you how your role directly shapes customer relationships—and how mastering CX can elevate your professional value.

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