Effective De-Escalation Training

Participants will build on knowledge around communication as well as learn skills and strategies around de-escalation to engage in successful challenging conversations with clients and partners.  

1. Assess and identify your personal Conflict Management Style 
2. Assess and identify your personal Communication Style 
3. Learn the components of the Escalation Cycle 
4. Learn and practice De-escalation Techniques 

• What is Conflict? Learn more about your conflict management style

• Personal Communication Style Assessment and more

De-Escalation  

• Escalation Cycle,  De-Escalation vs Challenging Conversations, and 5 Steps to De-Escalation 

• Common and Uncommon Scenarios  

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• https://www.surveymonkey.com/r/8LKCNSK

Info: In her 25+ years of non-profit experience, Tricia has worked to help individuals and group develop positive communication and leadership skills. She has a B.A. in Sociology-based Human Relations from Connecticut College and a M.A.T. from RI College. She is a trained mediator, also certified in Workplace Mediation. Tricia facilitates basic mediation training, peer mediation, generational diversity, leadership development, conflict resolution and communication training.

Info: Stephanie is a professor of criminal justice at Roger Williams University teaching courses in policing and criminology. She earned a Ph.D. in Criminology and Criminal Justice from the University of Maryland, College Park. Stephanie was trained in facilitative mediation by CMCRI in 2016. She facilitates trainings in basic mediation, implicit bias, generational diversity, conflict resolution, navigating change and communication. 

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