Great, even though it was...
It was pouring with rain, but we were supplied with rain-proof coats and shoes, and our guide Max made it such a fun and entertaining experience, it didn’t matter at all! We could see quite a bit of the surrounding London, but the top of Canary Wharf was obscured by clouds! I went with my daughter for a birthday treat, and we had a really great day!
Amazing start for a hen...
We were a group of five celebrating a hen do on the 31st October and decided to start the day with some climbing. As I'm afraid of heights, I was quite nervous beforehand. The rain and wind on the day certainly didn't make it any easier in my head.
Luckily, our guide Martin was absolutely brilliant! He made sure the whole experience felt relaxed, and eventually my fears had completely disappeared. He seemed to take good care of each climber from start to finish.
At the top, we enjoyed a glass of bubbly, which was a nice touch especially for a hen party. We admired the views and listened to Martin's fascinating stories about the O2 and its surroundings.
What stood out the most from the experience was the truly exceptional customer service we received the whole time. I contacted them beforehand by email and I felt so welcome already, while getting all the help I needed. On site, there were so many helpful staff members, always ready to assist, and often without even having to ask. Whenever I had a small problem or felt uncertain, it was sorted within seconds and always with such warmth that everything just felt so easy. Even afterwards, when we were buying photos of our climb, I was amazed at how patiently the cashier showed us the pictures again and again, constantly polite and smiling.
This was a fantastic experience that I recommend to anyone visiting London! Having done the daytime climb, I'd now love to go there again and experience all their other options too!
Sending love from Finland! 🇫🇮
PS Even though the gloves they offer are optional, I'd definitely recommend taking them!
