Process Mapping That Actually Drives Change: In- Person Workshop

Location Note:

For easiest access, please use the entrance next to the UPS Store at 1704 Todds Lane. The workshop is located inside Work/Place at E-Commerce Center of Hampton, which GPS may also show as 1702 Todds Lane.

Both entrances are secure, but a team member will be stationed at the UPS Store entrance to welcome participants and assist with entry. Look for signage directing you to the workshop space.

Doors open at 8:45 AM. Lunch break is 12–1 PM. Lunch and light refreshments will be provided.

Why Attend?This is not just another workshop, it is your opportunity to learn proven methods directly from an experienced facilitator, connect with peers, and walk away with skills you can put into practice immediately.

Key Learning Outcomes

You will:

• Build confidence in the fundamentals of process mapping
• Practice mapping through guided, real-world exercises
• Strengthen maps through group validation and feedback
• Identify opportunities to apply mapping directly in your own work

Come ready to roll up your sleeves and leave with skills you can put to work the very next day!

Info: Morning Session (9:00–12:00): Start with welcome and introductions, then a live demo of process mapping fundamentals. Participants will practice building their own maps and work in groups to validate and refine them.


Lunch (12:00–1:00): Lunch provided.


Afternoon Session (1:00–5:00): Teams will map realistic workplace processes such as onboarding, expenses, or customer complaints. Groups will review and validate each other’s maps, then tackle a process improvement challenge to sharpen critical thinking. We’ll close with reflection, action planning, and key takeaways.

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