Master Class - Customer Service

The Art & Science of Excellent Customer Service

This Master Class will be led by Ruth Ann Hattori and Jim Mikula. Ruth Ann and Jim consulted leading hospitality companies to improve customer service: Exclusive Resorts, Pelican Hill Resort, Mandarin Oriental Hotels, Boyne Resorts, and Four Seasons Residence Clubs. Jim also had an International Hotel career with Four Season Hotels & Resorts.

Together they will share how to design customer service experiences that opens the art of excellent customer experiences. The workshop will be a hands on interactive experience with attendees designing new customer services or refining existing services.

For questions about sponsoring this event, please contact Candice at Y2FuZGljZSB8IGZiZ3R4Y2hhbWJlciAhIG9yZw==.

You may also like the following events from Fredericksburg Chamber of Commerce:

• This Wednesday, 10th September, 07:15 am, Leaders Breakfast - Town Hall in Fredericksburg
• Next Thursday, 18th September, 05:00 pm, Fun After 5 - Hosted By Fredericksburg Dentistry in Fredericksburg
• Next Friday, 19th September, 08:00 am, Chamber Annual Golf Tournament in Fredericksburg

Also check out other Workshops in Fredericksburg, Arts events in Fredericksburg.