Business Writing & Email Etiquette Workshop in Cedar Rapids, IA

Duration

1 Day (10 Executive Education Credits)

8 from the live session

1 from Pre-Training Workbook (reflection & goal setting)

1 from Post-Training Resource Pack (self-practice & action planning)

Mode

Instructor-Led Virtual Live Session / In-Person / Corporate In-House

Course Overview

In today’s fast-paced business environment, effective written communication is essential for professionalism, clarity, and impact. This course equips professionals with the tools and techniques to craft compelling business messages, structure professional emails, and adapt their writing to diverse audiences and situations. You will learn how to express ideas with confidence, handle sensitive communication with tact, and maintain the right tone and structure across all business channels. The course emphasizes real-world applications and interactive exercises that help participants develop strong writing habits and avoid common pitfalls. It also includes guided writing practice and feedback to ensure measurable improvement in communication quality.

Why Join This Course?

• Master the art of clear, concise, and impactful business writing.
• Improve grammar, structure, and tone for professional communication.
• Write effective emails that convey messages with clarity and courtesy.
• Adapt your writing style for different audiences and business contexts.
• Avoid common writing errors and miscommunication pitfalls.
• Boost career credibility through polished and professional correspondence.

Learning Objectives

By the end of this workshop, you will be able to:

• Apply key principles of professional and persuasive writing.
• Organize and structure written communication for clarity and impact.
• Use tone and language effectively across business and email contexts.
• Write clear subject lines and actionable email content that improves response rates.
• Avoid common grammar, punctuation, and etiquette errors that weaken messages.
• Build credibility through well-crafted, audience-centered communication.
• Handle sensitive or difficult emails tactfully and professionally.
• Develop confidence to communicate with influence through writing in both internal and client-facing correspondence.

Prerequisites

• No prior training required. Suitable for all professionals seeking to improve their written business communication and email professionalism.

Pre-Course Support (1 Credit)

• Includes a self-assessment on writing habits, tone identification exercise, and a short writing task to evaluate baseline communication style before the session.

Post-Course Support (1 Credit)

• Includes templates for professional email formats, tone adjustment guide, writing self-review checklist, and a 30-day writing improvement challenge for sustained progress.

Target Audience

• Managers, Executives & Team Leads
• Administrative & HR Professionals
• Customer Service & Client Relations Teams
• Sales & Marketing Professionals
• Anyone who writes professional business emails or documents

Certification & Credits

You will receive the Certificate of Completion from Skelora (10 Executive Education Credits).

Trainer Profile

Delivered by Global Communication & Leadership Experts with extensive experience in corporate communication, email strategy, and professional writing. Facilitators combine linguistic precision, business acumen, and cross-cultural expertise to help professionals communicate with clarity, confidence, and impact across global environments.

Info: Understand the core principles of effective business writing — clarity, purpose, and audience focus. Identify common challenges professionals face when conveying written messages and learn how to overcome them through structure and precision.

Info: Learn frameworks for crafting well-organized reports, memos, and proposals. Explore logical sequencing, visual layout, and formatting tips to improve document readability and professional appeal.

Info: Discover the elements of impactful email writing. Practice writing clear subject lines, concise messages, and courteous closings. Learn how to write follow-up emails, reminders, and responses that build trust and credibility.

Info: Explore how tone affects perception in writing. Learn to use positive, respectful, and professional language while maintaining clarity. Adjust tone to match formal, neutral, and friendly business contexts.

Info: Develop persuasive writing techniques for proposals, client communication, and managerial correspondence. Use evidence, logic, and emotion strategically to influence readers and drive action.

Info: Review essential grammar, punctuation, and sentence structure principles that ensure clarity and professionalism. Identify and correct common business writing errors that impact credibility.

Info: Learn how to respond tactfully to complaints, misunderstandings, and negative feedback. Practice writing diplomatic and solution-oriented responses to maintain professionalism and relationships.

Info: Conclude with a personalized writing improvement plan. Apply key takeaways in a live writing exercise and receive feedback for continuous growth and refinement of professional writing style.

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