Consultations that convert with Katy Carter - Clinic Manager
Who this is for:
Skin professionals who want to run confident, professional consultations that build trust, improve treatment compliance, and build long-term relationships with clients.
Course Overview:
This masterclass focuses on mastering the consultation process - from first impression to treatment plan - without sounding salesy or overwhelming the client.
What You’ll Learn:
The Purpose of a Skin Consultation
Why consultations fail (and how to fix it)
Shifting from “information overload” to clarity and confidence
Creating structure while staying client-centred
Building Trust & Authority
How to confidently lead the consultation
Language that positions you as the expert
Reading client behaviour and adapting your approach
Asking the Right Questions
Skin history, lifestyle, and contributing factors
Identifying the real client concern beneath the surface
Avoiding common consultation blind spots
Creating Personalised Treatment Plans
Translating skin analysis into clear treatment pathways
Setting realistic expectations and timelines
Explaining results without overpromising
Consultations That Convert (Without Pressure)
Recommending treatments and homecare with confidence
Overcoming objections naturally
Helping clients say “yes” because they feel understood
Client Retention & Long-Term Results
Creating treatment loyalty and trust
Re-booking strategies that feel natural
Follow-up, education, and ongoing skin journeys
You’ll Walk Away With:
A clear, repeatable consultation framework document
Post consultation follow-up email template
Improved client confidence and compliance
Higher conversion and retention rates
Stronger professional presence in clinic
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