Mastering Feedback: from Miscommunication to Closed-Loop Information

Mastering Feedback for Change: Mapping What Exists, Shaping What's Next

Immersive Full Day Workshop

Intensive Hands-On Activities, Deep Dive into Mapping Out Your Information Systems

Feedback = Google Reviews.... right?

Or: Feedback = Criticism... obviously... right? no... ? oh....

How about... Feedback = Information ?

We know that information is CRITICAL. We rely on information to make accurate and appropriate decisions.

When information is missing, incorrect or misleading, we do a disservice to our business.

So let me ask: why are you turning a blind eye to your feedback (information) systems?

Let's get specific...

▪️Do you ask "feedback" questions JUST to check off a box?

▪️Do your customers or staff say one thing but act a different way?

▪️Are you asking questions that everyone else asks or are you asking questions that are tailored to the information YOU'RE looking for?

Most importantly... What's the COST of missing, misleading and incorrect information cycling through your operations?

What if we can take a step back, look at the big picture, and breakdown the feedback process in a way that will prompt valuable, useful, and (most importantly) usable information? If feedback isn’t being requested or received in a way that’s aligned, then the organization won’t be able to optimize the next “cycle loop”.

The purpose of Mastering Feedback for Change is to help organizations, business owners and team leaders restructure how they seek, interpret, and act on feedback to ensure it serves their organizational goals rather than leading them astray. We want to shift your perspective and provide you with the tools to help better navigate changes.

To do that we will be exploring 6 elements of Feedback. These elements will provide a new perspective on what your current feedback system looks like, where there are gaps, and what can be changed to receive the type of feedback that is valuable, useful and usable. We will be providing examples, doing activities and having group discussion.

Here are 6 of the lessons:

• Direction of the Feedback - what's the purpose of the feedback and where is it currently taking you?
• Timing of the Feedback - are you asking for feedback at the wrong time?
• Voice of the Feedback - which feedback is the loudest vs the wisest?
• Interpreting the Feedback - what's being said between the lines of the feedback received?
• Repercussions of the Feedback - are people comfortable giving you the hard truth or are there power imbalances influencing the feedback given?
• Feedback of the Feedback - how are you acknowledging the feedback that was received?

For more information on these lessons, see the images below, see our Instagram page, or see our LinkedIn page to view the mini Feedback series.

Takeaways:

By the end of this workshop, participants will:

• Redefine what "feedback" means to their organization
• Identify common pitfalls in how they currently seek feedback
• Apply the six key principles for structuring effective feedback systems
• Gain clarity on what feedback to prioritize and what to filter out
• Walk away with a clear grasp on how to amend your current feedback strategy and ask more aligned questions

Highlights of Kantency Workshops:

Shared Language

• No jargon or lingo.
• We will build up a shared language together that supports the workshop content

Interactive

• Group Discussions are highly encouraged to share insights, examples, takeaways and suggestions
• We want the space to become a room full of "Outside Perspectives", helping you to see your areas of resistance from a new lens

Hands-On

• You will receive hand-outs that directly relate to the content with visual prompts.
• The handouts are designed to reinforce the content being taught, allowing you to focus on what's important rather than scrambling to write down everything said.

Immediate Application

• We do activities during the workshop to ensure that you walk away being able to immediately apply the content we went through.

Our Definition of Success

• When the participants prioritize writing down their ideas of how they will apply the content rather than staring at our slideshow
• When your brain is tired afterwards from how much thinking & learning you've experienced
• When the participants are providing fresh perspectives to their peers in the room (via group discussions), rather than relying on the facilitator to provide insight.

Maximum capacity of 20 people.

Agenda is subject to change.

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