Gabbing with Gabe and Gisa: Disability Related Complaint Process

Join us for the next Gabbing with Gabe and Gisa: Disability-Related Complaint Process – A Conversation with RTD’s ADA Office Wednesday, October 1st from 1:00–2:00pm at RTD Headquarters, 1660 Blake Street, Denver, CO (basement level).

This session will spotlight RTD’s Disability-Related Complaint Process, featuring Customer Care liaisons and Tameka McMillian, ADA Investigator/Specialist. Learn how ADA complaints are received and processed, what happens after submission, and how trends inform improvements across RTD operations. Please reach out to YWRhIHwgcnRkLWRlbnZlciAhIGNvbQ== if accomodations are needed.

Info: Presented by the Customer Care team

Gain insight into how diability- related complaints are received, categorized, and initially addressed by RTD’s Customer Care liaisons.

Info: Learn how complaints are handled after submission—including trend tracking, internal reviews, and how feedback informs service improvements.

Info: Explore how the disability related complaint process unfolds in real-life scenarios and how RTD uses customer feedback to drive accessibility and service enhancements.

Info: Ask questions and share your thoughts as we close out with a recap and key takeaways.