Trigger Alert: Building Confidence in Giving and Receiving Feedback
27 October 8:30am - 12:30pm
Why does feedback feel so hard, whether you’re giving it or receiving it?
The answer lies in our triggers.
Feedback often sparks emotional reactions that derail clarity, trust, and growth. It might feel wrong, come from the wrong person, or hit a little too close to home. That doesn’t mean it’s not valuable. It means we need the skills to pause, process, and respond with intention. This half-day workshop explores the three core triggers that derail feedback and gives you the tools to manage them with confidence.Small group format ensures tailored guidance, practical tools, and the chance to address your real-world scenarios.Whether leading performance conversations, offering peer feedback, or receiving tough input, you’ll learn to turn discomfort into insight, keep conversations constructive, and build stronger trust and clarity at work.
In this session, you'll learn why feedback isn’t the enemy, reactivity is:
Understand the three key triggers (truth, relationship, and identity) that shape how we respond to feedback
Recognise the difference between appreciation, coaching, and evaluation, and how unmet expectations can derail feedback Learn practical ways to receive feedback without shutting down or getting defensive Build confidence in giving feedback that’s clear, respectful, and actionable
Walk away with strategies to keep feedback conversations constructive, even when emotions run high
Reactivity to Results is a three-part series to help you handle feedback, conflict, and tough conversations with confidence and clarity. Trusted by hundreds of NTG and NGO professionals, from frontline staff to senior leaders, who know their greatest asset is their people. Past participants report feeling more confident, reducing conflict, and strengthening relationships within weeks.Each session stands alone, but together they offer tools to shift from emotional reactivity to calm, constructive action at work. Employer-funded training? If you’re attending any of the events as part of your organisation’s professional development program, we’re happy to provide an invoice for direct payment. Please email us at
Y29udGFjdCB8IGFydHlvdXJsaWZlICEgY29tICEgYXU= to arrange registration and invoicing.
The series includes:
Trigger Alert : Building Confidence in Giving and Receiving Feedback
Break the Cycle of Drama and Conflict
From Avoiding to Engaging: Productive difficult conversations
Attend one workshop or all three - book the full series for just $595 and walk away with the complete toolkit for stronger relationships and better outcomes.
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