Assertive Communication at Work – 1 Day Course in Chicago, IL

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Duration: 1 Full Day (9:00 AM – 5:00 PM)
Delivery Mode: Classroom (In-Person)
Language: English
Credits: 8 PDUs / Training Hours
Certification: Course Completion Certificate
Refreshments: Lunch, beverages, and light snacks included

Assertiveness is a key skill for confident, respectful, and effective communication. This one-day interactive program helps professionals develop the ability to communicate clearly and confidently while maintaining positive relationships. Participants learn how to strike the right balance between passivity and aggression, enabling them to express ideas, needs, and boundaries in a constructive and professional way.

Through practical exercises, self-reflection, and guided feedback, the program builds skills to manage difficult conversations, stay composed under pressure, and communicate with impact. By the end of the session, participants gain practical tools to speak up with confidence, strengthen credibility, and communicate assertively—essential skills for leadership, collaboration, and career progression.

By the end of this course, you will be able to:

• Understand and apply core principles of assertive communication
• Express ideas, feedback, and boundaries with confidence and respect
• Manage workplace challenges and conflict with emotional control
• Build credibility, influence, and professional presence
• Communicate assertively while maintaining empathy and professionalism

This course is suitable for professionals seeking to strengthen confidence and communication effectiveness, including:

• Team Leaders and Supervisors
• Managers and Executives
• HR and People Managers
• Project Coordinators and client-facing professionals
• Anyone who finds it difficult to say “no” or speak up with confidence
  

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If you find it challenging to voice your opinions, set boundaries, or handle difficult conversations, this program provides practical, real-world solutions. You’ll learn proven communication frameworks and practise assertive techniques through interactive activities, role plays, and guided reflection.

This course is ideal for those who want to build confidence, improve workplace relationships, and project authority with clarity and respect—delivering skills that can be applied immediately and sustained over time.

Contact us today to schedule a customized in-house, face-to-face session:

Info: • Defining assertiveness vs. passive and aggressive behavior

• Recognizing the impact of communication tone and style

• Self-assessment: identifying your current communication pattern

• Icebreaker Activity

Info: • Overcoming fear and hesitation in communication

• Building inner confidence and positive mindset

• Understanding personal triggers and emotional control

• Case Study

Info: • Using “I” statements to express needs clearly

• Mastering tone, timing, and body language

• Balancing empathy and firmness in conversations

• Activity

Info: • Handling criticism, conflict, and disagreement respectfully

• Strategies for giving and receiving constructive feedback

• Staying composed during emotionally charged situations

• Role Play

Info: • Identifying and communicating boundaries effectively

• Dealing with dominant or aggressive individuals

• Practicing assertive negotiation and refusal techniques

• Quiz

Info: • Encouraging open dialogue and trust

• Influencing without authority

• Using assertiveness to strengthen collaboration and leadership

• Case Study

Info: • Personalized assertiveness action plan

• Peer feedback and reflection

• Daily application checklist for continued improvement

• Action Plan Review

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