Digital Employee Experience Dinner

Digital Employee Experience Dinner

A small, hosted dinner for a select group of IT leaders to get a clear, practical introduction to Digital Employee Experience (DEX) and Digital User Experience across the organization. This is a leadership-level discussion focused on outcomes: reducing firefighting, improving reliability, and making the user experience measurable and manageable.

If your organization does not currently have a DEX platform or a formal DEX program, you’re exactly who this is for.

Roadmap Tech is covering the meal. Seating is intentionally limited to keep the conversation focused and high value. The first 10 to sign up will receive a signed copy of Everyone Noticed: How Digital User Experience Transforms Business, by Tim McCormack.

This is a leadership-focused conversation designed to be immediately usable:

• What you can measure today (even without a DEX platform) and what you can’t
• Where firefighting really comes from, and how to shrink it systematically
• How to tie user experience to business outcomes without hand-wavy claims
• What a pragmatic DEX program looks like in phases (start small, prove value, scale)

This dinner is ideal for leaders who are accountable for operational outcomes and end-user stability, including:

• CIOs, VPs, Directors of IT, Infrastructure, Operations, or Digital Workplace
• End-user computing, endpoint, collaboration, or VDI/Citrix leaders
• Service desk and support leaders looking to reduce repeat incidents and escalations
• Security leaders who want fewer exceptions and less user friction without lowering controls
• Leaders driving large change programs (Windows 11, patching, identity, modernization)
• You should attend if any of these sound familiar:
• “We don’t really know what users are experiencing until it’s bad.”
• “We spend too much time fixing the same problems.”
• “We can’t prove which issues cost the business the most.”
• “Our reports show activity, but not outcomes.”

You’ll leave with a clear way to understand DEX, explain it to leadership, and take first steps without needing a tool-first conversation.

You will walk away with:

• A plain-English definition of DEX (what it is, what it isn’t, and why it’s different from ITSM reporting)
• A simple model for moving from reactive to proactive (signals, prioritization, root cause, targeted remediation, validation)
• Examples of the business outcomes DEX supports:
• Fewer recurring incidents and escalations
• Less disruption during change
• Faster resolution through evidence and visibility
• Improved productivity by removing digital friction
• A practical takeaway pack you can use internally (provided after the dinner):
• A one-page DEX starter framework you can share with your team
• A “first 30 days” checklist for building momentum
• A starter set of experience metrics (including how to avoid vanity metrics)
• A leadership conversation guide to align IT, Security, and the business on priorities

Also check out other Nonprofit events in Chesterfield.