Communication and Customer Service for Today's Workforce

Master the skills you need to succeed in today’s customer-focused workplace in this 6 part series presented in partnership with Alamance Community College. Join us for a unique learning experience with professional encourager Karen Watts.
• Identify elements of a good or great customer service experience
• Understand and model behaviors that are essential for delivering good customer service
• Discuss and apply various business communication strategies – verbal and written
• Recognize the fundamentals of customer loyalty and relationship
• Identify and manage the most common customer service problems
• Practice good customer service strategies with peers

When: Tuesdays and Thursdays September 9th - 25th, 9AM - 12PM
Register Today: https://lp.constantcontactpages.com/ev/reg/ngr5kem

You may also like the following events from Women's Resource Center in Alamance County:

• Next Tuesday, 9th September, 12:30 pm, Pinnacle Financial Partners - Finance 101 in Burlington
• This month, 17th September, 04:00 pm, LinkedIn Lab: Life Design for your Career Presence in Burlington