# Event Details - **Event Name**: Difficult Conversations - **Event Start and End Date**: Wed, 29 Jan, 2020 at 09:15 am – Tue, 17 Nov, 2026 at 04:30 pm (+00:00) - **Event Description**: .About this EventDifficult ConversationsThis interactive, informative and highly practical course will give you the confidence to recognise, plan and manage difficult conversations as well as the opportunity to practice using constructive feedback techniques to achieve more positive outcomes.What will I learn?Being able to deal with difficult conversations effectively is an essential business skill that is invaluable in maintaining good relationships and retaining business. Disagreements don’t disappear when they’re ignored. People are often concerned about having a difficult conversation because they’re worried the client or colleague might react defensively to what they’ve got to say. They need to be dealt with in an appropriate way that achieves the desired result and keeps the relationship intact.You will learn how to prepare for a difficult situation, get the conversation off to the best possible start and manage their emotions. You will also gain insights into real situations they have experienced and leave feeling more confident in dealing with them effectively.Understand the nature of difficult conversationsThe importance of self-awareness and understanding the emotional triggers that can make some conversations difficultLearn why treating others as you would like to be treated is not necessarily the right approach – introduction to DISC behavioural profileDevelop techniques for managing your own emotions and opening up dialogueUtilise the difficult conversation model to effectively plan and prepareIdentifying assertive, aggressive and submissive behavioursLearn the 6 steps to conflict resolutionPractice giving feedback and learn how to deal with criticism from others in a constructive wayIdentify the importance of non-verbal cues in ensuring the message is given and received in the way we intend itUnderstand the importance of rapport, effective listening and questioning skills to engage in meaningful dialogue using the 3-step tango – Listen – respond – proposeEngage in practical simulation exercises using a set of tailored business case studies around difficult conversationsWho should attend?Any staff member who has to engage effectively with team members, peers, senior managers or other key stakeholders. - **Event URL**: https://allevents.in/belfast/difficult-conversations/1000073491646493 - **Event Categories**: workshops - **Interested Audience**: - total_interested_count: 0 - **Event Highlights**: - Duration: 7 hours 15 minutes - Location: Mount Business Centre - Languages: English ## Ticket Details - **Ticket Price Range**: min: 238.8, max: 238.8, currency: GBP ## Event venue details - **city**: Belfast - **state**: NI - **country**: United Kingdom - **location**: Mount Business Centre - **lat**: 54.59496310000001 - **long**: -5.906252499999937 - **full address**: Mount Business Centre, 2 Woodstock Link, Belfast, United Kingdom ## Event gallery - **Alt text**: Difficult Conversations - **Image URL**: https://cdn-az.allevents.in/events1/banners/060fadcba7aa7ab2b3681a733ff14e9876217d23d74bc74cf09f4bf8f74caaeb-rimg-w1200-h600-dc054874-gmir.jpg?v=1760474460 ## FAQs - **Q**: When and where is Difficult Conversations being held? - **A:** Difficult Conversations takes place on Wed, 29 Jan, 2020 at 09:15 am to Tue, 17 Nov, 2026 at 04:30 pm at Mount Business Centre, 2 Woodstock Link, Belfast, United Kingdom. - **Q**: How much do tickets cost for Difficult Conversations? - **A:** Tickets for Difficult Conversations are priced at GBP 239 per person. Here's a full breakdown of available ticket types:Ticket TypePriceAvailabilityDifficult ConversationsGBP 239 + GBP 40 taxAvailable - **Q**: Who is organizing Difficult Conversations? - **A:** Difficult Conversations is organized by AKU Training Ltd. - **Q**: Who is this event for? Is it right for me? - **A:** Difficult Conversations is ideal for curious learners, students, and skill-builders looking to gain hands-on knowledge and practical expertise in a focused, interactive setting. Whether you're a first-time attendee or a longtime enthusiast in Belfast, this event is thoughtfully curated to deliver a standout experience worth every moment. If Difficult Conversations sounds like your kind of event, don't wait - spots fill up fast. ## Structured Data (JSON-LD) ```json [ { "@context": "https://schema.org", "@type": "Event", "name": "Difficult Conversations", "image": "https://cdn-az.allevents.in/events1/banners/060fadcba7aa7ab2b3681a733ff14e9876217d23d74bc74cf09f4bf8f74caaeb-rimg-w1200-h600-dc054874-gmir.jpg?v=1760474460", "startDate": "2020-01-29T09:15:00+00:00", "endDate": "2026-11-17T16:30:00+00:00", "url": "https://allevents.in/belfast/difficult-conversations/1000073491646493", "eventStatus": "https://schema.org/EventScheduled", "location": { "@type": "Place", "name": "Mount Business Centre", "address": { "@type": "PostalAddress", "streetAddress": "2 Woodstock Link", "postalCode": "BT6 8DD", "addressLocality": "Belfast", "addressRegion": "NI", "addressCountry": "GB" }, "geo": { "@type": "GeoCoordinates", "latitude": "54.59496310000001", "longitude": "-5.906252499999937" } }, "eventAttendanceMode": "https://schema.org/OfflineEventAttendanceMode", "description": ".", "offers": [ { "@type": "AggregateOffer", "availability": "https://schema.org/InStock", "priceCurrency": "GBP", "availabilityStarts": "2025-10-14", "availabilityEnds": "2026-11-17T16:30:00+00:00", "validFrom": "2025-10-14", "lowPrice": "238.80", "highPrice": "238.80", "price": "238.80", "url": "https://allevents.in/belfast/difficult-conversations/1000073491646493" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "GBP", "availabilityStarts": "2025-10-14", "availabilityEnds": "", "validFrom": "2025-10-14", "url": "https://allevents.in/belfast/difficult-conversations/1000073491646493", "price": "238.80", "name": "Difficult Conversations" } ], "organizer": [ { "@type": "Organization", "name": "AKU Training Ltd", "url": "https://allevents.in/org/aku-training-ltd/23565847", "description": "At AKU Training we provide practical, engaging and practitioner-led training in Belfast, Ireland, UK and further afield. We offer a unique and varied range of training across Business & Administration, Finance & HR, Marketing and Project Management. Whether you are a senior manager or trainee, our strength lies in identifying and fulfilling your professional training needs through:Public training coursesin Belfast that offer value for money and access to a wide range of topics including IT training, Administration training, Finance training, Marketing and Digital Marketing training and Project Management training.In-house trainingthat is tailored to your organisation’s needs and provides cost savings.Recognised accreditationsin Agile and PRINCE2 project management through the Association of Project Management Group (APMG).ALL of our courses can be tailored and offered on an in-house basis.Visitwww.aku.trainingfor a full list of courses or contact marketing@aku.training" } ] } ] ```