This one-day, online training equips participants with practical tools to navigate challenging conversations; whether at work, home, or in everyday interactions. Through expert input and hands-on exercises, the programme builds confidence and clarity in handling sensitive discussions.
Key Features:
🗣️ Understand how perception, bias, and intention shape communication
🛠️ Learn practical techniques for giving and receiving tough feedback
đź‘‚ Strengthen active listening and real-time response skills
🧠Develop the mindset and structure to prepare for difficult conversations
đź“ś CPD-accredited certificate awarded upon completion
Details:
đź’· Fee: ÂŁ375 (includes access to our bespoke Learning Management System)
âś… CPD Accreditation included
Who Should Attend:
Ideal for managers, HR professionals, team leads, and anyone looking to improve how they approach high-stakes or emotionally charged conversations. No prior experience needed, just a willingness to grow.
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