CustomerConnect: The AI Agents Revolution in Support

Everything you need to know about CustomerConnect: The AI Agents Revolution in Support

Event Details:

• Date: Tuesday July 15 2025
• Time: 9:00 AM – 9:00 PM IST (12-hour hackathon)
• Location: A major co-working space tech hub or university campus in Bengaluru (e.g. WeWork NASSCOM Startup Warehouse IIIT-B RVCE Auditorium)
• Facilities: Strong Wi-Fi power outlets whiteboards

Overview:

• One-day hackathon to design build and demo a functional AI agent for customer support
• Rapid iteration using pre-trained LLMs and AI agent frameworks
• Focused on solving real-world pain points in customer service

Why Participate?

• Fast-paced innovation with rapid prototyping
• Hands-on learning with AI agent development
• Networking with developers designers and experts
• Real-world impact through practical solutions
• Improve problem-solving teamwork and presentation skills

Who Can Participate?

• Developers (backend/frontend) familiar with Python JavaScript APIs
• AI/ML enthusiasts with LLM and NLP exposure
• UX/UI designers focused on intuitive design
• Customer service professionals with domain insights
• Students eager to apply knowledge and learn
• Anyone passionate about AI-driven problem solving

Team Info:

• Team Size: 1–4 members
• Individuals can join or form teams during the event

Challenge Focus Areas (Choose One):

• Smart FAQ & Intent Routing Agent:
• Answer FAQs from a knowledge base
• Route unanswered queries to relevant departments
• Input: Text/URL of FAQ document
• Metric: Accuracy in answering and routing
• Sentiment-Aware Escalation Agent:
• Detect negative sentiment in customer messages
• Trigger escalation or human intervention
• Input: Sample chat transcripts
• Metric: Sentiment detection accuracy and timely escalation
• Order Status & Tracking Agent:
• Answer questions like “Where is my order?”
• Input: Dummy order data (JSON/CSV)
• Metric: Correct retrieval of order info
• Complaint Categorization Agent:
• Categorize customer complaints into predefined categories
• Summarize key issue
• Input: Complaint texts/emails
• Metric: Categorization and summary accuracy

Technology & Resources:

• Languages/Platforms: Python (preferred) JavaScript/Node.js
• AI Agent Frameworks: LangChain AutoGen Microsoft Semantic Kernel CrewAI
• LLMs: GPT-3.5 GPT-4o Google Gemini Llama.cpp (for local setup)
• Development Tools: GitHub VS Code Jupyter
• Data Handling: SQLite JSON Pandas
• UI Options: Streamlit Gradio Flask React CLI
• Mentorship: On-site AI/ML engineers and customer service experts
• Pre-event Prep: Starter kit with docs datasets and code templates

Schedule:

• 9:00 AM – 9:30 AM: Registration & Welcome Coffee
• 9:30 AM – 10:00 AM: Kick-off challenge overview Q&A team formation
• 10:00 AM – 10:30 AM: Ideation and planning
• 10:30 AM – 6:30 PM: Hacking session (core build time)
• 1:00 PM – 2:00 PM: Lunch break (provided)
• 4:00 PM – 4:30 PM: Snacks and coffee
• 4:30 PM – 6:30 PM: Finalize prototypes and demo prep
• 6:30 PM – 7:30 PM: Rapid-fire team demos (3 min presentation + 2 min Q&A)
• 7:30 PM – 9:00 PM: Judging networking and winner announcement

Judging Criteria:

• Functionality (40%) – Working solution solves chosen problem
• Innovation & Approach (25%) – Creative smart use of AI agents
• Impact (20%) – Value and real-world relevance
• Presentation & Demo (15%) – Clear communication and effective demo

Prizes:

• 1st Prize: INR 10000 + Certificates + Recognition
• 2nd Prize: INR 5000 + Certificates
• 3rd Prize: INR 2500 + Certificates
• Audience Favorite: Swag/prize (voted by participants)