Vision 2024: Modernization, Automation, and AI for Tennessee

The State of Tennessee has been recognized in recent years for its use of data to drive decision-making and delivering services more effectively to its residents. To keep up the progress, the state’s Strategic Technology Solutions (STS) division of the Tennessee Department of Finance and Administration, has expanded its focus to include several large legacy modernization projects, such as the overhaul of its unemployment insurance system.

Another focus is business process automation, including exploring the use of artificial intelligence (AI), while creating policies to guard against any prospective risks. The division already is integrating bots into its enterprise resource planning system.

Join us as thought leaders from government and industry outline the progress Tennessee agencies have made toward implementing digital government, improving services to its residents, and incorporating emerging technologies.

Learning Objectives:

• Identify projects and programs under way to modernize and digitize agencies’ operations
• Review the metrics being used to measure success, from speed of delivery of services to cost savings realized to greater employee productivity
• Define how the STS is applying lessons learned to ongoing projects and what it considers best practices

Sponsored by: Carahsoft Technology Corp., AWS, Qlik, Rubrik, and The College of Professional Studies at George Washington University.

Hosted by: Claudia Hosky, Publisher, FedInsider

Moderated by: Jane Norris, Contributing Edtior, FedInsider

Distinguished Speakers:

1:00PM Modernizing Legacy Systems

(more to be announced)

2:00PM Streamlining Processes with Automation

(more to be announced)

3:00PM Finding Constructive, Safe Ways to Integrate AI

(more to be announced)

Complimentary Registration

Please register using the form below or call (202) 237-0300. Participants can earn up to 3 CPE credits in Business Management & Organization. To receive CPE credit you must arrive on time, fill out and submit your evaluation to registration as you leave. Certificates will be e-mailed to registrants. In accordance with the standards of the National Registry of CPE Sponsors, 50 minutes equals 1 CPE.

Additional Information

Prerequisites and Advance Preparation: None required.

Program Level: Basic

Delivery Method: Group Live

Fee: There is no fee associated with this event, and no penalty for cancellation or no-show. For more information regarding concern and/or program cancellation policies please contact Q2VydHMgfCBGZWRJbnNpZGVyTmV3cyAhIGNvbQ==

CPE certification for this event is being administered by The George Washington University College of Professional Studies, registered with the National Association of State Boards of Accountancy

___________

For sponsorship inquiries, contact U0xHZ21hcmtldGluZyB8IGNhcmFoc29mdCAhIGNvbQ==

Info: The state of Tennessee recently released its updated Tennessee Resiliency Plan, outlining its planned use of $3.725 billion in funds awarded through the American Rescue Plan Act (ARPA).


Tennessee’s CIO and head of the Strategic Technology Solutions (STS) division, which provides planning, resources, execution and coordination to manage the information systems needs of all state agencies, told govtech.com there currently are numerous large legacy modernization projects under way. The modernization covers everything from an overhaul of the state’s unemployment insurance system to replacing its child welfare system, as well as migrating existing legacy applications to the cloud, paid for with ARPA funding.


Our panel will discuss the modernization initiatives currently being taken and the opportunities for further projects in the near and mid-term future.

Info: The State of Tennessee is looking to use business process automation (BPA) to address many of the organizational and infrastructure needs revealed during the Covid-19 pandemic. As its Tennessee Resiliency Plan stated, “The hasty transition to working from home showed that we need to rapidly modernize and expand our infrastructure to support the new demands, increase scalability, and grow our citizen-facing services.”


The Strategic Technology Solutions (STS) division of the Finance & Administration Department is looking to gain greater efficiencies in business process, expanded workforce capabilities, efficiencies for the state’s taxpayers, and enhanced citizen experiences.


Our panel will discuss the BPA initiatives currently being taken, the metrics being used to track progress, and what new opportunities for improvement they may present.

Info: Tennessee has been exploring how to utilize artificial intelligence, expanding prospective use cases for the technology while simultaneously developing policies to guard against associated risks.


Various agencies within the state government have been using AI-enabled chatbots since the pandemic to help with the increased volume of inquiries and help requests. The Strategic Technology Solutions (STS) division is aiming to expand AI capabilities this year, and has already started the process of integrating bots into its ERP system.


Our panel will discuss the work being done on a digital government strategy for Tennessee, the role that AI can play in executing that vision, and the safeguards under discussion to mitigate any risks such a new technology may offer.

Also check out other Nonprofit events in Albuquerque, Workshops in Albuquerque.