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Follow SHINE Program at Senior Connection CenterNeed Medicare Help? SHINE Can Help You. This is how SHINE can help you. The SHINE (Serving Health Insurance Needs of Elders) program provides health insurance information and free, unbiased, and confidential counseling assistance to all current and prospective Medicare beneficiaries, their families and caregivers. Through a network of specially trained volunteers, SHINE works to empower individuals to make the best decisions for their individual needs. Topics Include: Enrollment and coverage questions Medicare Parts A, B, and D Supplement and Advantage Plans Plan comparisons Medicare claims Medicare billing issues Complaints and appeals Financial assistance programs to lower Medicare costs Anything Medicare-related