Effective Business Communication

This programme will assist people to develop into confident communicators.
75-90% of a job role is communicating with customers, suppliers or other staff.

Designed for
This course is designed for managers, supervisors and front-line staff at all levels in an organisation.

Learning Outcomes:
-Identify the key elements of effective communication
-Demonstrate active listening and questioning techniques
-Use appropriate verbal and non-verbal communication skills
-Understand the importance of clear information – emails, letters etc
-Identify their communication style
-Communicate more effectively with others who have different communication styles
-Understand the importance of feedback
-Handle conflict better when communicating

The course is highly participatory and practical. Participants will be shown the various processes, tools and techniques and then apply them in various exercises.

Duration
One day, 9.00am – 4.30pm
Get Tickets