Beyond Expectations: Mastering the Art of Exceptional Customer Service

Get ready to learn how to go above and beyond for your customers and provide exceptional service like never before!

About this Event


Event Type

Online Event / Webinar

Beyond Expectations: Mastering the Art of Exceptional Customer Service

Join us for a comprehensive webinar on customer service excellence. In this session, you'll learn practical strategies to improve customer interactions and build stronger relationships with your clients.

Customer service is a critical component of business success. This webinar will cover essential communication techniques, listening skills, and approaches that help create positive customer experiences.

Whether you're new to customer service or looking to enhance your existing skills, this session will provide valuable insights and actionable strategies you can implement in your work.

Featured Speaker: Diane Helbig

Founder & CEO of Helbig Enterprises

Diane Helbig is the Founder and CEO of Helbig Enterprises. She has over 25 years of experience working with small businesses and non-profit organizations. Diane is known for her direct and engaging training style. She has authored several books on business topics and hosts a business podcast. Her areas of expertise include leadership, communication, customer service, sales, and strategic planning.

Connect with Diane: LinkedIn

Agenda

Rules of Engagement
Challenge Exercise
What Customers Want
Communication Skills Exercises
Listening Styles
Tactics


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