Effective Conflict Management Techniques for Professionals – Hamilton City

Learn how to navigate office drama like a pro at our workshop - no more awkward water cooler moments!

About this Event

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Delivery: ClassroomOffers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% DiscountCourse Overview:

Conflicts are inevitable in any professional environment, and the ability to manage them constructively is crucial for team success and workplace harmony. Research shows that unresolved workplace conflicts can lead to negative emotions, stress, and even damage team morale. Whether it’s open or hidden conflict, the repercussions can be detrimental to performance, costing both time and money.

This Conflict Management workshop is designed to equip participants with the tools and strategies needed to effectively manage conflicts in a professional setting. By applying proven frameworks and engaging in hands-on exercises, participants will develop the skills to turn conflict into an opportunity for constructive dialogue and improved team performance.

Target Audience:

This course is open to anyone interested in enhancing their Conflict Management skills, including team members, managers, and leaders.

Learning Objectives:

By the end of this workshop, participants will:

• Gain insight into their conflict management style through self-assessment (TKI®).
• Practice conflict management techniques through role-playing and exercises in a safe environment.
• Learn best practices for addressing and resolving conflicts in the workplace.
• Master the art of resolving conflicts as a third-party mediator.
• Understand scientifically validated communication frameworks to navigate stressful situations.
• Take back practical tools, job aids, and templates to implement learned skills in the workplace.

How You Will Benefit: Participants will:

• Build trust and credibility with colleagues and team members.
• Learn how to leverage conflict situations to initiate critical conversations and improve work relationships.
• Gain the confidence to approach difficult conversations with calmness and assertiveness.
• Proactively manage challenging situations and boost effectiveness in resolving conflicts.
• See improvements in overall performance as a result of more effective conflict resolution.

Course Materials:

Participants will receive a comprehensive course manual containing slides and reference materials, along with job aids and templates for applying the course content back in their work environment.

Prerequisites:

There are no prerequisites for this course.

Technical Requirements: For eBooks:

• Internet access for downloading the eBook.
• Laptop, tablet, smartphone, or eReader (except Kindle).
• Adobe DRM-supported software (e.g., Digital Editions, Bluefire Reader) for eBook downloads and activation instructions.

Certification: Upon successful completion of the course, participants will receive a course completion certificate from Leadflake.

This Conflict Management and Communication Skills course offers essential knowledge and practical experience to help you manage conflicts effectively and foster a more productive work environment. By improving your ability to navigate disputes, you’ll contribute to better team dynamics and company performance.

©️ 2025 Leadflake. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.

Agenda

The Science behind Workplace Conflicts

Info: Understand the psychology and impact of conflicts in a professional environment.

Understanding Human Behavior

Info: Dive into the root causes of conflicts by exploring human behavior and reactions.

Different Personality Types

Info: Learn about personality types and how they influence conflict situations.

Conflict Management Styles

Info: Identify various conflict management styles and determine which works best in different scenarios.

Conflict Management Strategies

Info: Master techniques and strategies to resolve conflicts effectively.

Workplace Conflicts

Info: Address specific conflicts that arise in the workplace and explore actionable solutions.

Conflict Resolution Agreements

Info: Learn how to create agreements that ensure long-term conflict resolution.

Working with Difficult People

Info: Develop skills to manage and resolve conflicts with challenging individuals.

Relationship and Reputation Management

Info: Explore how to maintain and improve relationships while managing conflicts, ensuring your reputation remains intact.

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