Exceptional Customer Service –  One day workshop | Event in York | AllEvents

Exceptional Customer Service – One day workshop

Pro-Development (UK) Limited

Highlights

Tue, 11 Nov, 2025 at 09:00 am

8 hours

Pro-Development

Starting at GBP 468

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Date & Location

Tue, 11 Nov, 2025 at 09:00 am to 05:00 pm (GMT+00:00)

Pro-Development

Forest Farm Business Park, York, United Kingdom

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About the event

Exceptional Customer Service – One day workshop
The aim of this workshop is to explore the importance of customer relationships in building and maintaining excellent customer service.

About this Event

Attendees will use a variety of tools and models to help gain confidence, hone their communication skills, use emotional intelligence to identify customer wants and needs, learning to be assertive and manage difficult situations. This workshop is led in a safe, informal, supportive, and interactive environment.


Learning Outcomes

By the end of this workshop attendees will be able to:-

  • Define exceptional customer service
  • State the importance of building effective customer relationships
  • Identify the customer journey
  • Identify their preferred way of interacting and those of their customers
  • Hone their communication skills to create a positive, welcoming, climate for customers
  • Demonstrate empathy to build goodwill with customers
  • Establish customer wants and needs and identify ways to fulfil these
  • Assert themselves positively and effectively with customers
  • Assess and change their behaviour when managing difficult situations


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Ticket Info

Tickets for Exceptional Customer Service – One day workshop can be booked here.

Ticket type Ticket price
General Admission 468 GBP
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Nearby Hotels

Pro-Development, Forest Farm Business Park, York, United Kingdom
Tickets from GBP 468
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Host Details

Pro-Development (UK) Limited

Pro-Development (UK) Limited

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Exceptional Customer Service –  One day workshop | Event in York | AllEvents
Exceptional Customer Service – One day workshop
Tue, 11 Nov, 2025 at 09:00 am
GBP 468