# Event Details - **Event Name**: Pathways to Service Excellence: 2 Days Workshop in Wollongong - **Event Start and End Date**: Wed, 22 Apr, 2026 at 09:00 am – Wed, 23 Sep, 2026 at 05:00 pm (+10:00) - **Event Description**: Build practical customer service skills to deliver exceptional experiences, handle challenges confidently, and drive customer loyalty.About this EventBring your team and save:1. Groups of three or more receive a 10% discount2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.For more information on venue address, reach out to "eventbrite@mgaussie.com"About This CourseDuration: 2 Days (9:00 AM – 5:00 PM)Delivery Mode: Classroom / In-Person WorkshopLanguage: EnglishCredits: 16 PDUs / Training HoursCertification: Course Completion Certificate ProvidedRefreshments: Lunch, tea/coffee, and snacks includedCourse OverviewPathways to Service Excellence is a highly interactive, practice-driven training designed to enhance real-world customer service skills. Participants learn essential concepts and immediately apply them through hands-on activities, ensuring they leave with techniques they can use from day one. The course focuses on improving customer experience, managing diverse customer expectations, handling difficult situations, and ultimately driving higher customer satisfaction and sales performance.Learning ObjectivesAfter completing this course, participants will be able to:Understand how customer service has evolved, including the impact of social mediaEffectively manage interactions with different customer generationsApply active listening and customer lifestyle questioning techniquesUse memory tips to recall customer names and preferencesRecognize and respond to both verbal and emotional cuesApply quick techniques to handle angry customersImplement 10 proven customer service best practices immediately at workTarget AudienceThis course is ideal for professionals who want to strengthen their customer service skills, including customer service representatives, frontline staff, sales professionals, and anyone interacting with customers.Why Choose This Course?This course stands out for its strong focus on practical application rather than theory alone. Participants don’t just learn concepts—they practice them through real-life scenarios and exercises. By the end of the training, learners gain confidence in handling customer interactions, managing difficult situations, and delivering memorable customer experiences that lead to better feedback, stronger relationships, and increased sales performance.©2026 MG Aussie Events. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.Want to Train Your Entire Team Together?We offer customized group training programs tailored to your organization’s industry, challenges, and customer base—available in both classroom and virtual formats.Contact us today to schedule a customized in-house, face-to-face session: https://cdn-az.allevents.in/events10/banners/cd1ad440-107d-11f1-ba8b-3f5afee59419-rimg-w983-h740-dc497aa8-gmir.jpg https://cdn-az.allevents.in/events4/banners/cd608fd0-107d-11f1-b205-49d23285143a-rimg-w983-h740-dcd6d1c3-gmir.jpg https://cdn-az.allevents.in/events4/banners/cd981a90-107d-11f1-8489-bfa57dd9257e-rimg-w1200-h678-dcffffff-gmir.jpg https://cdn-az.allevents.in/events6/banners/cdd6aa30-107d-11f1-8489-bfa57dd9257e-rimg-w983-h740-dc91938d-gmir.jpg https://cdn-az.allevents.in/events6/banners/ce1efdd0-107d-11f1-b205-49d23285143a-rimg-w1200-h392-dcffffff-gmir.jpg https://cdn-az.allevents.in/events4/banners/ce56fdc0-107d-11f1-b205-49d23285143a-rimg-w1200-h697-dcffffff-gmir.jpg AgendaModule 1: Realities of Customer Service TodayInfo: • The modern customer service landscape • ROI of customer success • Understanding customer generations (Gen X, Gen Y, Baby Boomers, Traditionals) • Customer lifestyle questioningModule 2: Sharpen Your Listening Skills and MemoryInfo: • Stages of consciousness • Active listening skill practice • Memory tips and techniques • Acknowledging words and emotionsModule 3: Ten Best Practice Customer Service TechniquesInfo: • Service recovery techniques • Handling angry or emotional customers • Influencing customers to follow direction • Managing arguments and complaints • Addressing issues and dissatisfaction • Turning negative experiences into positive outcomes • Correcting wrong information • Owning mistakes professionally • Handling discount requests • Preventing customer defection to competitors - **Event URL**: https://allevents.in/wollongong/pathways-to-service-excellence-2-days-workshop-in-wollongong/100001982415558300 - **Event Categories**: Workshops - **Interested Audience**: - total_interested_count: 0 ## Ticket Details - **Ticket URL**: https://consumer.pxf.io/c/1339408/3151484/39691?partnerpropertyid=1191892&MediaPartnerPropertyId=1191892&svlink=14105511&level=1&u=https%3A%2F%2Fwww.eventbrite.com%2Fe%2Fpathways-to-service-excellence-2-days-workshop-in-wollongong-tickets-1982415558300 - **Ticket Price Range**: min: 1142.75, max: 1481.58, currency: AUD ## Event venue details - **city**: Wollongong - **state**: NS - **country**: Australia - **location**: Regus Burelli Street - **lat**: -34.4274701 - **long**: 150.9015112 - **full address**: Regus Burelli Street, WOLLONGONG, Burelli Street Level 1 1 Burelli Street Wollongong New South Wales NSW 2500 Australia 61 2 4254 1000, Australia ## Event Organizer details - **affiliate_id**: 10 - **organizer**: MG Aussie (https://allevents.in/org/mg-aussie/26713862) ## Event gallery - **Alt text**: banner - **Image URL**: https://cdn-az.allevents.in/events8/banners/293cb06419da7f0d04e53af0bebe4d6c445d8744afd59c7e6b6e1cb327dde1ca-rimg-w800-h602-dc2f2b31-gmir.jpg?v=1771826798 - **Alt text**: thumbnail - **Image URL**: https://cdn-az.allevents.in/events8/banners/a725e3f4aa021f2f58a3f513419430238ac6eb67a59621295e4db6fc1bcf6d5c-rimg-w400-h400-dc2f2c31-gmir.jpg?v=1771826798 ## FAQs - **Q**: When is the event happening? - **A:** Wed, 22 Apr, 2026 at 09:00 am (+10:00) - **Q**: Where is the event happening? - **A:** Regus Burelli Street, WOLLONGONG, Burelli Street Level 1 1 Burelli Street Wollongong New South Wales NSW 2500 Australia 61 2 4254 1000, Australia - **Q**: What is the ticket price? - **A:** starting from 1142.75 up to 1481.58 AUD - **Q**: Who is organizing the event? - **A:** MG Aussie - **Q**: What type of event is this? - **A:** Workshops - **Q**: Where can I find ticket details about Pathways to Service Excellence: 2 Days Workshop in Wollongong ? - **A:** You can find ticket details about this event on AllEvents. ## Structured Data (JSON-LD) ```json [ { "@context": "https://schema.org", "@type": "Event", "name": "Pathways to Service Excellence: 2 Days Workshop in Wollongong", "image": "https://cdn-az.allevents.in/events8/banners/293cb06419da7f0d04e53af0bebe4d6c445d8744afd59c7e6b6e1cb327dde1ca-rimg-w800-h602-dc2f2b31-gmir.jpg?v=1771826798", "startDate": "2026-04-22T09:00:00+10:00", "endDate": "2026-09-23T17:00:00+10:00", "url": "https://allevents.in/wollongong/pathways-to-service-excellence-2-days-workshop-in-wollongong/100001982415558300", "eventStatus": "https://schema.org/EventScheduled", "location": { "@type": "Place", "name": "Regus Burelli Street", "address": { "@type": "PostalAddress", "streetAddress": "WOLLONGONG, Burelli Street Level 1 1 Burelli Street Wollongong New South Wales NSW 2500 Australia 61 2 4254 1000", "postalCode": "2500", "addressLocality": "Wollongong", "addressRegion": "NS", "addressCountry": "AU" }, "geo": { "@type": "GeoCoordinates", "latitude": "-34.4274701", "longitude": "150.9015112" } }, "eventAttendanceMode": "https://schema.org/OfflineEventAttendanceMode", "description": "Build practical customer service skills to deliver exceptional experiences, handle challenges confidently, and drive customer loyalty.", "offers": [ { "@type": "AggregateOffer", "availability": "https://schema.org/InStock", "priceCurrency": "AUD", "availabilityStarts": "2026-02-23", "availabilityEnds": "2026-09-23T17:00:00+10:00", "validFrom": "2026-02-23", "lowPrice": "1142.75", "highPrice": "1481.58", "price": "1142.75", "url": "https://allevents.in/wollongong/pathways-to-service-excellence-2-days-workshop-in-wollongong/100001982415558300" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "AUD", "availabilityStarts": "2026-02-23", "availabilityEnds": "", "validFrom": "2026-02-23", "url": "https://allevents.in/wollongong/pathways-to-service-excellence-2-days-workshop-in-wollongong/100001982415558300", "price": "1142.75", "name": "Group Registration Fee" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "AUD", "availabilityStarts": "2026-02-23", "availabilityEnds": "", "validFrom": "2026-02-23", "url": "https://allevents.in/wollongong/pathways-to-service-excellence-2-days-workshop-in-wollongong/100001982415558300", "price": "1269.81", "name": "Early Bird Fee" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "AUD", "availabilityStarts": "2026-02-23", "availabilityEnds": "", "validFrom": "2026-02-23", "url": "https://allevents.in/wollongong/pathways-to-service-excellence-2-days-workshop-in-wollongong/100001982415558300", "price": "1481.58", "name": "Standard Fee" } ], "organizer": [ { "@type": "Organization", "name": "MG Aussie", "url": "https://allevents.in/org/mg-aussie/26713862", "description": "Why Partnering with MGAUSSIE Works for YouFuture-Ready Workforce: Equip your team with up-to-date technical skills in data analytics, cybersecurity, and more to stay ahead in a competitive market.Practical, Hands-On Training: Ensure learning translates into action with project-based, interactive modules.Wide Industry Reach: Join a network of over 15,000 upskilled professionals and leading organizations who trust our expertise.Flexible Delivery Methods: Choose from a variety of learning modes—including virtual labs, self-paced courses, and in-person workshops—tailored for your convenience.Industry-Aligned Content: Benefit from courses developed in collaboration with leading tech partners, ensuring maximum relevance and applicability.Popular courses:Grant Writing EssentialsPublic SpeakingTrain-The-TrainerInternet Marketing FundamentalsOrganizational Skills" } ] } ] ```