# Event Details - **Event Name**: Customer Service Essentials – 1 Day Workshop in Wollongong - **Event Start and End Date**: Thu, 16 Apr, 2026 at 09:00 am – Tue, 08 Sep, 2026 at 05:00 pm (+10:00) - **Event Description**: Build essential customer service skills to improve satisfaction, loyalty, and long-term business success.About this EventBring your team and save:1. Groups of three or more receive a 10% discount2. Organizations hosting an in-house session with 10+ participants enjoy a 15% discount.Duration: 1 Full Day (8 Hours)Delivery Mode: Classroom (In-Person)Language: EnglishCredits: 8 PDUs/Training HoursCertification: Course Completion CertificateRefreshments: Lunch, Snacks and beverages will be provided during the sessionCourse Overview:Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.Learning Objectives:At the end of this Crisis Management course, you will be able to:● Adopt a confident, consistent approach that ensures great service● Apply best practice communication techniques to connect with your customers● Choose and apply techniques that create customer loyalty and exceed expectations● Respond positively and constructively to customer problemsTarget Audience:No formal prerequisites are required to attend this course.Why is it Right Fit for You?This program is ideal if you want to consistently deliver exceptional customer experiences that build trust and loyalty. It equips you with practical communication techniques, complaint-handling strategies, and confidence-building tools that help you respond effectively in any customer interaction. Whether you are new to customer service or looking to refine your approach, this course strengthens your ability to create positive, lasting impressions that drive customer satisfaction and business growth.©2026 MG Aussie Events. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.Can this Customer Service Essentials training be customized for our organization?Yes, we offer customized in-house Customer Service programs tailored to your industry, customer challenges, service standards, and organizational goals. The training can incorporate your real customer scenarios, service policies, and performance metrics to ensure immediate application and measurable improvement in customer satisfaction and loyalty. Delivery format, duration, and focus areas can be adjusted to meet your business objectives.Contact us today to schedule a customized in-house, face-to-face session: https://cdn-az.allevents.in/events9/banners/926b2c20-1855-11f1-8eaa-b38b02b0f2a1-rimg-w983-h740-dc497aa8-gmir.jpg https://cdn-az.allevents.in/events4/banners/929cc370-1855-11f1-bb3a-635179641116-rimg-w983-h740-dcd6d1c3-gmir.jpg https://cdn-az.allevents.in/events5/banners/92dd00c0-1855-11f1-bb3a-635179641116-rimg-w1200-h678-dcffffff-gmir.jpg https://cdn-az.allevents.in/events9/banners/93172390-1855-11f1-aeab-61db2c8b1d8a-rimg-w983-h740-dc91938d-gmir.jpg https://cdn-az.allevents.in/events8/banners/935b3170-1855-11f1-bb3a-635179641116-rimg-w1200-h392-dcffffff-gmir.jpg https://cdn-az.allevents.in/events7/banners/9390c060-1855-11f1-8eaa-b38b02b0f2a1-rimg-w1200-h697-dcffffff-gmir.jpg AgendaModule 1 : Assessing your attitude to customer serviceModule 2 : Practicing verbal and vocal skillsModule 3 : Handling customer complaints and difficult situationsModule 4 : Demonstrating empathy and building rapportModule 5 : Defining the Golden Rules for Success - **Event URL**: https://allevents.in/wollongong/customer-service-essentials-1-day-workshop-in-wollongong/100001984280268699 - **Event Categories**: workshops - **Interested Audience**: - total_interested_count: 0 ## Ticket Details - **Ticket URL**: https://consumer.pxf.io/c/1339408/3151484/39691?partnerpropertyid=1191892&MediaPartnerPropertyId=1191892&svlink=14105511&level=1&u=https%3A%2F%2Fwww.eventbrite.com%2Fe%2Fcustomer-service-essentials-1-day-workshop-in-wollongong-tickets-1984280268699 - **Ticket Price Range**: min: 648.27, max: 847.33, currency: AUD ## Event venue details - **city**: Wollongong - **state**: NS - **country**: Australia - **location**: Regus Burelli Street - **lat**: -34.4274701 - **long**: 150.9015111 - **full address**: Regus Burelli Street, 1 Burelli Street, Wollongong, Australia ## Event Organizer details - **affiliate_id**: 10 - **organizer**: MG Aussie (https://allevents.in/org/mg-aussie/26713862) ## Event gallery - **Alt text**: banner - **Image URL**: https://cdn-az.allevents.in/events7/banners/b9110b584b37d7272fb4e9bd4f80e67ab0f60fbf5445397dca051f01966304c6-rimg-w800-h602-dc2f2b31-gmir.jpg?v=1772725625 - **Alt text**: thumbnail - **Image URL**: https://cdn-az.allevents.in/events7/banners/ece09a6cf28776a9e535c90abdcc7867613f71a1567c833c3b90bed32daa02a4-rimg-w400-h400-dc2f2c31-gmir.jpg?v=1772725625 ## FAQs - **Q**: When is the event happening? - **A:** Thu, 16 Apr, 2026 at 09:00 am (+10:00) - **Q**: Where is the event happening? - **A:** Regus Burelli Street, 1 Burelli Street, Wollongong, Australia - **Q**: What is the ticket price? - **A:** starting from 648.27 up to 847.33 AUD - **Q**: Who is organizing the event? - **A:** MG Aussie - **Q**: What type of event is this? - **A:** workshops - **Q**: Where can I find ticket details about Customer Service Essentials – 1 Day Workshop in Wollongong ? - **A:** You can find ticket details about this event on AllEvents. ## Structured Data (JSON-LD) ```json [ { "@context": "https://schema.org", "@type": "Event", "name": "Customer Service Essentials – 1 Day Workshop in Wollongong", "image": "https://cdn-az.allevents.in/events7/banners/b9110b584b37d7272fb4e9bd4f80e67ab0f60fbf5445397dca051f01966304c6-rimg-w800-h602-dc2f2b31-gmir.jpg?v=1772725625", "startDate": "2026-04-16T09:00:00+10:00", "endDate": "2026-09-08T17:00:00+10:00", "url": "https://allevents.in/wollongong/customer-service-essentials-1-day-workshop-in-wollongong/100001984280268699", "eventStatus": "https://schema.org/EventScheduled", "location": { "@type": "Place", "name": "Regus Burelli Street", "address": { "@type": "PostalAddress", "streetAddress": "1 Burelli Street", "postalCode": "2500", "addressLocality": "Wollongong", "addressRegion": "NS", "addressCountry": "AU" }, "geo": { "@type": "GeoCoordinates", "latitude": "-34.4274701", "longitude": "150.9015111" } }, "eventAttendanceMode": "https://schema.org/OfflineEventAttendanceMode", "description": "Build essential customer service skills to improve satisfaction, loyalty, and long-term business success.", "offers": [ { "@type": "AggregateOffer", "availability": "https://schema.org/InStock", "priceCurrency": "AUD", "availabilityStarts": "2026-03-05", "availabilityEnds": "2026-09-08T17:00:00+10:00", "validFrom": "2026-03-05", "lowPrice": "648.27", "highPrice": "847.33", "price": "648.27", "url": "https://allevents.in/wollongong/customer-service-essentials-1-day-workshop-in-wollongong/100001984280268699" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "AUD", "availabilityStarts": "2026-03-05", "availabilityEnds": "", "validFrom": "2026-03-05", "url": "https://allevents.in/wollongong/customer-service-essentials-1-day-workshop-in-wollongong/100001984280268699", "price": "648.27", "name": "Group Registration Fee" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "AUD", "availabilityStarts": "2026-03-05", "availabilityEnds": "", "validFrom": "2026-03-05", "url": "https://allevents.in/wollongong/customer-service-essentials-1-day-workshop-in-wollongong/100001984280268699", "price": "720.27", "name": "Early Bird Fee" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "AUD", "availabilityStarts": "2026-03-05", "availabilityEnds": "", "validFrom": "2026-03-05", "url": "https://allevents.in/wollongong/customer-service-essentials-1-day-workshop-in-wollongong/100001984280268699", "price": "847.33", "name": "Standard Fee" } ], "organizer": [ { "@type": "Organization", "name": "MG Aussie", "url": "https://allevents.in/org/mg-aussie/26713862", "description": "Why Partnering with MGAUSSIE Works for YouFuture-Ready Workforce: Equip your team with up-to-date technical skills in data analytics, cybersecurity, and more to stay ahead in a competitive market.Practical, Hands-On Training: Ensure learning translates into action with project-based, interactive modules.Wide Industry Reach: Join a network of over 15,000 upskilled professionals and leading organizations who trust our expertise.Flexible Delivery Methods: Choose from a variety of learning modes—including virtual labs, self-paced courses, and in-person workshops—tailored for your convenience.Industry-Aligned Content: Benefit from courses developed in collaboration with leading tech partners, ensuring maximum relevance and applicability.Popular courses:Grant Writing EssentialsPublic SpeakingTrain-The-TrainerInternet Marketing FundamentalsOrganizational Skills" } ] } ] ```