# Event Details - **Event Name**: Telephone Debt Collection Workshop in Wellington - **Event Start and End Date**: Tue, 15 Jul, 2025 at 09:00 am – Tue, 16 Dec, 2025 at 05:00 pm - **Event Description**: Learn effective phone techniques to recover debts professionally, handle objections, and maintain positive customer relationships.About this EventCertificate: Course Completion CertificateLanguage: EnglishDuration: 1 DayCredits: 8Refreshments: Snacks, Beverages and Lunch included in a classroom sessionCourse Delivery: ClassroomOffers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% DiscountCourse Overview:This one-day program is specifically designed for debt collection call center agents and credit department staff who interact with customers dealing with overdue or outstanding debts.The course introduces best practices and negotiation techniques tailored to help collection staff handle difficult collection conversations with professionalism. By the end of this course, participants will have a greater ability to effectively engage with debtors and successfully collect overdue debts.Target Audience:This course is ideal for:Debt collectorsCall center agents handling debt collection callsCredit department staffLearning Objectives:After completing this course, participants will be able to:Follow a structured, step-by-step debt collection call process.Increase confidence when handling challenging collection calls.Understand and practice effective debt collection techniques.Master best practices in debt collection conversations and negotiations.Prerequisites:No formal prerequisites are required.Course Materials:Participants will receive:A course manual with presentation slidesReference materials to support their learning.Technical Requirements:For eBooks:Internet access for downloading the eBook.Laptop, tablet, smartphone, or eReader (excluding Kindle).Adobe DRM-supported software (e.g., Digital Editions, Bluefire Reader).Instructions for downloading and activating the eBook will be provided.Certification:Upon completing the training, You will receive a Course Completion Certificate from Leadflake.©️ 2025 Leadflake. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.AgendaModule 1: Introduction to Debt CollectionInfo: ● The essential attitude, skills, and knowledge of a successful debt collector. ● Overview of the four different types of debtors. ● Understanding the debt collection account fact sheet.Module 2: The Debt Collection Call ProcessInfo: ● Step-by-step guidance for executing a successful debt collection call. ● How to handle debtor stalls, objections, and debt disputes. ● Developing the right mindset for a successful debt collection agent.Module 3: Debt Collection Best Practices and TechniquesInfo: ● The “Close Out” technique for concluding calls effectively. ● Strategies for debt collection negotiations. ● Top 10 telephone debt collection best practices and techniques. - **Event URL**: https://allevents.in/wellington/telephone-debt-collection-workshop-in-wellington/100001420968086799 - **Event Categories**: workshops - **Interested Audience**: - total_interested_count: 0 ## Ticket Details - **Ticket URL**: https://consumer.pxf.io/c/1339408/3151484/39691?partnerpropertyid=1191892&MediaPartnerPropertyId=1191892&svlink=14105511&level=1&u=https%3A%2F%2Fwww.eventbrite.com%2Fe%2Ftelephone-debt-collection-workshop-in-wellington-tickets-1420968086799 - **Ticket Price Range**: min: 576.15, max: 838.23, currency: NZD ## Event venue details - **city**: Wellington - **state**: WG - **country**: New Zealand - **location**: For venue details, reach us at info@leadflake.com - **lat**: -41.2923814 - **long**: 174.7787463 - **full address**: For venue details, reach us at info@leadflake.com, PH: + 61(0) 2 80155605, Wellington, New Zealand ## Event Organizer details - **affiliate_id**: 10 - **organizer**: LeadFlake (https://allevents.in/org/leadflake/25865308) ## Event gallery - **Alt text**: banner - **Image URL**: https://cdn-az.allevents.in/events7/banners/ebe7f8bb6452b80be09c117e4547a8ea9088c7a0215c9ada433bb7a54cb04ecb-rimg-w1200-h600-dc22585e-gmir.jpg?v=1751595812 - **Alt text**: thumbnail - **Image URL**: https://cdn-az.allevents.in/events7/banners/60a8764c4439fbb51d53ac80ff0e6741de3ab79010d18cadcd541a9016a10e9b-rimg-w400-h400-dc22585e-gmir.jpg?v=1751595812 ## FAQs - **Q**: When is the event happening? - **A:** Tue, 15 Jul, 2025 at 09:00 am - **Q**: Where is the event happening? - **A:** For venue details, reach us at info@leadflake.com, PH: + 61(0) 2 80155605, Wellington, New Zealand - **Q**: What is the ticket price? - **A:** starting from 576.15 up to 838.23 NZD - **Q**: Who is organizing the event? - **A:** LeadFlake - **Q**: What type of event is this? - **A:** workshops - **Q**: Where can I find ticket details about Telephone Debt Collection Workshop in Wellington ? - **A:** You can find ticket details about this event on AllEvents. ## Structured Data (JSON-LD) ```json [ { "@context": "https://schema.org", "@type": "Event", "name": "Telephone Debt Collection Workshop in Wellington", "image": "https://cdn-az.allevents.in/events7/banners/ebe7f8bb6452b80be09c117e4547a8ea9088c7a0215c9ada433bb7a54cb04ecb-rimg-w1200-h600-dc22585e-gmir.jpg?v=1751595812", "startDate": "2025-07-15", "endDate": "2025-12-16", "url": "https://allevents.in/wellington/telephone-debt-collection-workshop-in-wellington/100001420968086799", "location": { "@type": "Place", "name": "For venue details, reach us at info@leadflake.com", "address": { "@type": "PostalAddress", "streetAddress": "PH: + 61(0) 2 80155605", "postalCode": "6011", "addressLocality": "Wellington", "addressRegion": "WG", "addressCountry": "NZ" }, "geo": { "@type": "GeoCoordinates", "latitude": "-41.2923814", "longitude": "174.7787463" } }, "eventAttendanceMode": "https://schema.org/OfflineEventAttendanceMode", "description": "Learn effective phone techniques to recover debts professionally, handle objections, and maintain positive customer relationships.", "offers": [ { "@type": "AggregateOffer", "availability": "https://schema.org/InStock", "priceCurrency": "NZD", "availabilityStarts": "2026-04-04", "availabilityEnds": "2025-12-16", "validFrom": "2026-04-04", "lowPrice": "576.15", "highPrice": "838.23", "price": "576.15", "url": "https://allevents.in/wellington/telephone-debt-collection-workshop-in-wellington/100001420968086799" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "NZD", "availabilityStarts": "2026-04-04", "availabilityEnds": "", "validFrom": "2026-04-04", "url": "https://allevents.in/wellington/telephone-debt-collection-workshop-in-wellington/100001420968086799", "price": "680.98", "name": "Early Bird Fee" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "NZD", "availabilityStarts": "2026-04-04", "availabilityEnds": "", "validFrom": "2026-04-04", "url": "https://allevents.in/wellington/telephone-debt-collection-workshop-in-wellington/100001420968086799", "price": "838.23", "name": "Standard Fee" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "NZD", "availabilityStarts": "2026-04-04", "availabilityEnds": "", "validFrom": "2026-04-04", "url": "https://allevents.in/wellington/telephone-debt-collection-workshop-in-wellington/100001420968086799", "price": "576.15", "name": "Group Discount Fee" } ], "organizer": [ { "@type": "Organization", "name": "LeadFlake", "url": "https://allevents.in/org/leadflake/25865308", "description": "Leadflake delivers expert-led training programs designed to boost professional skills and organizational performance. 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