About this Workshop
Challenging conversations and escalating behaviour are part of everyday life at work, in the community, and even at home.
When calm doesn’t work and emotions run high, you need real tools that help you respond with confidence instead of freezing or inflaming the situation.
This practical, hands-on workshop gives you skills you can use straight away to handle conflict, stay grounded, and restore relationships when things get tense.
What you’ll learn:
Spotting the Signs:
• Early warning signals before situations escalate
• Reading body language and emotional cues
• Recognising your own stress responses
In-the-Moment Tools:
• Practical techniques for heated conversations
• Voice, tone, and positioning that calm, not inflame
• What to say (and not say) when things get tense
• Setting boundaries while still showing respect
Recovery and Restoration:
• Debriefing after difficult encounters
• Rebuilding trust and relationships
• Supporting others after a tough moment
• Simple follow-up strategies that work
This workshop is for anyone who deals with:
• Difficult conversations at work, home, or in the community
• Escalating behaviour in high-stress situations
• Supporting colleagues, friends, or whānau after tough moments
• Managing conflict while keeping relationships intact
Whether you’re in a frontline role, leading a team, working with clients or customers, or simply wanting to grow your own confidence - this is for you.
What you’ll gain:
• Confidence under pressure, when it matters most
• A shared language and toolkit you can use with others
• Cultural responsiveness that honours all voices
• Practical skills you can apply immediately
Why Tuia Connect?
Because people and connection come first.
Our facilitators bring lived experience across education, police, frontline leadership, and community development. We know what it’s like when things heat up and how to bring the temperature back down.
We create safe, brave spaces where learning sticks. We weave people and purpose together to create lasting impact.
What people are saying:
🌿 “Amazing - one of the best courses I’ve been to. I’d love to see Tuia do more!”
🌿 “Have been to several de-escalation courses and this one felt more engaging, more welcoming, and a safe space."
To register please head to:
https://www.tuiaconnect.co.nz/service-page/de-escalation
If you require a group booking or prefer to pay by invoice, please contact us directly at
aWxvbmEgfCB0dWlhY29ubmVjdCAhIGNvICEgbno= before registering.
Also check out other Workshops in Wanganui.
