# Event Details - **Event Name**: De-escalation Training Townsville Option Two - **Event Start and End Date**: Thu, 26 Mar, 2026 at 01:00 pm – Thu, 26 Mar, 2026 at 04:30 pm - **Event Description**: Informative, practical training where staff learn in an interactive environment to manage confrontational and aggressive behaviours.About this EventNote: This training is also available in the morning, with the same content.Occupational aggression, be it physical or verbal, has become a global problem in work settings and occupational groups. The incidence of confrontational situations has gained momentum in recent years and is now a priority concern for most workplaces with a service-oriented environment.These conflictive situations can occur in a number of settings within the workplace. Either internally such as face-to-face, telephone or email communication, or externally when offsite working in the community.Our core training covers the following settings in which these situations occur: Face to face, by phone or email, in the workplace, in the field.Date: Thursday 26th March 2026Time: 1:00pm - 4:30pmVenue: Townsville Housing Service CentreGround floor, 101 Sturt St, Townsville City QLDTickets:Member of Q Shelter or ATSI Housing QLD $115Non Members $145Students $72 (please contact us for the code to register)People with experience of living in social or affordable housing, homelessness, or housing need (please contact us for the code to register)All ticket prices exclude gstDiscounts apply for more than five tickets - Learn more in the FAQ section belowPay by invoice option is available at checkoutAccessibility and inclusion are very important to us. Please let us know what you need to participate in this event through the registration processIf you need an Auslan interpreter, please email events@qshelter.asn 7 working days before the eventThis training covers settings and scenarios relevant to your employees and provides staff with the necessary toolkit to manage confrontation and aggressive behaviours. The aim of all our training is to prevent any situation from escalating to physical interaction. We focus on provided informative, practical training where staff learn in an interactive environment.This training covers approaches to de-escalation with practical examples, spatial awareness, boundaries, unacceptable behaviour frameworks and is interactive and focused on real life examples in your day to day work. It will cover a variety of situations and the trainers have been prepared with information about the current issues workers are managing through the housing crisis. It will cover:Situational awareness and how to position yourself in your environmentTactical stance and how to quickly get our of confrontational situationsEnvironmental factors and considerations around things like duress alarm/uniform etcHandling situations where someone touches youManaging situations if someone engages with you outside of work and social media risks and adviceEmotional regulationPost incident procedures and debriefing including critical incidentsRole playing to build confidence and skillsPlease contact the Q Shelter Events Team on events@qshelter.asn.au if you are experiencing any barriers for registering. - **Event URL**: https://allevents.in/townsville/de-escalation-training-townsville-option-two/100001982649245264 - **Event Categories**: Workshops - **Interested Audience**: - total_interested_count: 0 ## Ticket Details - **Ticket Price Range**: min: 126.5, max: 159.5, currency: AUD ## Event venue details - **city**: Townsville - **state**: QL - **country**: Australia - **location**: Townsville Housing Service Centre - **lat**: -19.25882409999999 - **long**: 146.8152596 - **full address**: Townsville Housing Service Centre, Ground Floor, 101 Sturt Street, Townsville, Australia ## Event gallery - **Alt text**: De-escalation Training Townsville Option Two - **Image URL**: https://cdn-az.allevents.in/events2/banners/ae1987f608ce31bee19373cb82ec35a2901b0a608f693a3c0af8d9e98917dfac-rimg-w1200-h600-dc617c77-gmir.jpg?v=1774376277 ## FAQs - **Q**: When and where is De-escalation Training Townsville Option Two being held? - **A:** De-escalation Training Townsville Option Two takes place on Thu, 26 Mar, 2026 at 01:00 pm to Thu, 26 Mar, 2026 at 04:30 pm at Townsville Housing Service Centre, Ground Floor, 101 Sturt Street, Townsville, Australia. - **Q**: How much do tickets cost for De-escalation Training Townsville Option Two? - **A:** Ticket prices for De-escalation Training Townsville Option Two range from AUD 127 to AUD 160 depending on the ticket type. Here's a full breakdown of available ticket types:Ticket TypePriceAvailabilityMember of Q Shelter or ATSI Housing QLD admissionAUD 127 + AUD 12 taxLimitedNon-Members admissionAUD 160 + AUD 15 taxLimited - **Q**: Who is organizing De-escalation Training Townsville Option Two? - **A:** De-escalation Training Townsville Option Two is organized by Q Shelter. - **Q**: Who is this event for? Is it right for me? - **A:** De-escalation Training Townsville Option Two is ideal for curious learners, students, and skill-builders looking to gain hands-on knowledge and practical expertise in a focused, interactive setting. Whether you're a first-time attendee or a longtime enthusiast in Townsville, this event is thoughtfully curated to deliver a standout experience worth every moment. 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