

# Event Details

- **Event Name**: The Customer Journey Playbook: A Hands-On Workshop for Growing Businesses
- **Event Start and End Date**: Thu, 26 Feb, 2026 at 09:30 am – Thu, 26 Feb, 2026 at 12:30 pm
- **Event Description**: This practical, hands-on workshop is designed for businesses owners who want to create a standout experience for their customers.About this EventAre you delivering a great service… but relying on it living in your head?This practical, hands-on workshop is designed for small business owners who want to create a consistent, standout experience for their customers using automated processes without losing the human touch.You may already be doing brilliant work, but:Is the process consistent all the time?Do your clients each receive a personal experience with you?Do you know where your “wow” moments really happen?Could someone else in your business confidently deliver the same standard if they needed to?By the end of the session, you will:Understand the difference between process mapping and customer journey mapping, and how to use both in your businessMap out a clear, focused onboarding journey for your customers or clientsIdentify your key “wow moments” that really matter to your customers, and learn how to showcase them intentionallyCreate a practical journey map you can take away and use immediatelyFeel more confident that your service experience is consistent, even as your business growsThis workshop is ideal for:Small business owners and sole tradersService-based businessesAnyone who wants to improve customer experience without overcomplicating their processesNo prior knowledge of journey mapping or process design is needed. Just bring your business and an open mind.Agenda?: 09:00 AM - 09:30 AMOpen Networking?: 09:30 AM - 09:40 AMIntroduction to the workshop?: 09:40 AM - 10:10 AMKey concepts for process maps and their value ?: 10:10 AM - 10:40 AMWhat is Journey mapping? ?: 10:40 AM - 11:10 AMWhat are your WOW moments??: 11:10 AM - 11:20 AMBreak?: 11:20 AM - 11:50 AMBuilding week 1: Practical guidance?: 11:50 AM - 12:20 PMBuilding month 1: Adding value?: 12:20 PM - 12:30 PMQ&amp;A
- **Event URL**: https://allevents.in/tipton/the-customer-journey-playbook-a-hands-on-workshop-for-growing-businesses/100001980981743722
- **Event Categories**: workshops, business
- **Interested Audience**: 
  - total_interested_count: 0

## Ticket Details

- **Ticket URL**: https://consumer.pxf.io/c/1339408/3151484/39691?partnerpropertyid=1191892&MediaPartnerPropertyId=1191892&svlink=14105511&level=1&u=https%3A%2F%2Fwww.eventbrite.com%2Fe%2Fthe-customer-journey-playbook-a-hands-on-workshop-for-growing-businesses-tickets-1980981743722
- **Ticket Price Range**: min: 200, max: 200, currency: GBP

## Event venue details

- **city**: Tipton
- **state**: EN
- **country**: United Kingdom
- **location**: Castlemill
- **lat**: 52.5146107
- **long**: -2.062244
- **full address**: Castlemill, Burnt Tree, Tipton, United Kingdom

## Event Organizer details

- **affiliate_id**: 10
- **organizer**: Eighty3 Creative Limited (https://allevents.in/org/eighty3-creative-limited/27245435)

## Event gallery

- **Alt text**: banner
  - **Image URL**: https://cdn-az.allevents.in/events10/banners/145e2c9312098fe3bb0d4b4830af1800006cf9eb08a46499fda8fa46e5069c35-rimg-w1200-h600-dc1fb8a3-gmir.jpg?v=1769231042
- **Alt text**: thumbnail
  - **Image URL**: https://dyn-image.allevents.in/generate-image?v=4&title=The+Customer+Journey+Playbook%3A+A+Hands-On+Workshop+for+Growing+Businesses&date=26+Feb

## FAQs

- **Q**: When is the event happening?
  - **A:** Thu, 26 Feb, 2026 at 09:30 am
- **Q**: Where is the event happening?
  - **A:** Castlemill, Burnt Tree, Tipton, United Kingdom
- **Q**: What is the ticket price?
  - **A:** starting from 200 up to 200 GBP
- **Q**: Who is organizing the event?
  - **A:** Eighty3 Creative Limited
- **Q**: What type of event is this?
  - **A:** workshops, business
- **Q**: Where can I find ticket details about The Customer Journey Playbook: A Hands-On Workshop for Growing Businesses ?
  - **A:** You can find ticket details about this event on AllEvents.

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