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The Complete Patient Journey - Sydney

Sat Aug 15, 2020
The Complete Patient Journey - Sydney

Time Sat Aug 15 2020 at 08:30 am to 05:00 pm

Sydney City Center, George St, Sydney, NSW, Australia, Sydney, Australia

AUD 309

The Complete Patient Journey - Sydney The Complete Patient Journey - Sydney
The 6 moments of truth that create loyal patients giving 5-star reviews

Chris Barrow is back in August 2020 for his first trip to Singapore and his third visit to Australia.
This time - it’s different.
Chris will be presenting a 1-day interactive workshop designed to help teams to decide on 18 ways that they can improve their existing patient experience.
Morning session - 6 moments of truth
The first half of the day will be a presentation of “The 6 moments of truth” in the patient journey that can make all the difference between:
Your patient saying “ yes ” to a treatment plan and
Your patient spreading the word via word of mouth and/or digital recommendation
What are those 6 moments of truth?
First digital contact - how you are seen on the internet;
First human contact - what happens the first time that a patient communicates directly with a member of your team;
First consultation - how the first meeting with a TCO/clinician is structured;
Treatment co-ordination - how an effective TCO can improve your conversation rate by 30%;
Treatment plan presentation - moving away from traditional Tx plans to a visual experience that hugely increases your chance of success;
The end of Treatment Review - perfecting the most important conversation you will ever have to grow your business.
Afternoon session - 18 ways to get even better
The second half of the day will be 100% interactive with all team members present.
In this live coaching session, you will creatively destroy your own existing patient journey and, as a team (with Chris’s help) re-build that journey with a MINIMUM guarantee that you will leave the room with 18 improvements that can be implemented as soon as you get back to work.
That’s why it’s important to have as many team members as possible at this one-day event - so that you can get maximum buy-in to the new ideas that you will take away from the day.
Aims and Objectives
To deconstruct the patient journey and identify moments of truth where the patient experience can create advocates for the practice
To demonstrate the communication skills required to ensure that patients’ reach decisions on treatment that are appropriate and affordable;
To explain the role of the treatment co-ordinator in the patient journey, identifying why TCO works and how it is delivered.
A step by step guide to a better patient journey;
An explanation of precisely what best practice looks like at every moment of truth in the patient journey;
A clear explanation of the characteristics of and duties for a successful treatment co-ordinator;
An explanation of the conversation process that helps a patient to make informed decisions.
Learning outcomes
understanding the customer service moments that create advocates from within your patient list
understanding the role of the treatment co-ordinator in the patient experience
The Complete Patient Journey will be presented at the following locations:
Singapore - Saturday 8th August 2020
Perth - Monday 10th August 2020
Melbourne - Thursday 13th August 2020
Sydney - Saturday 15th August 2020

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Tickets for The Complete Patient Journey - Sydney can be booked here.

Ticket Information Ticket Price
Dentist/Practice Owner AUD 721
Practice Manger/Dental Assistant AUD 309
Hosted by
About The Host: DEA has been delivering successful event outcomes for over 6 years within the dental industry. Whether you are hosting a national or international conference, DEA understands how important delivering a truly innovative and memorable conference.
Website Link:
Nearby Hotels Sydney City Center, George St, Sydney, NSW, Australia, Sydney, Australia
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Sydney City Center, George St, Sydney, NSW, Australia, Sydney, Australia


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