# Event Details - **Event Name**: Jira Service Management Showcase - Live Event - **Event Start and End Date**: Wed, 10 Jun, 2026 at 08:30 am – Wed, 10 Jun, 2026 at 12:00 pm (+10:00) - **Event Description**: JSM Showcase at Atlassian Sydney. Explore Service Catalogue, Customer Service Management and AI in real environments plus a networking lunchAbout this EventThe Jira Service Management Showcase brings together senior specialists from Systemology and Atlassian for a focused and practical learning experience.This event centres on how organisations are structuring service delivery using Jira Service Management, with a clear focus on Service Catalogue design, Customer Service Management and the introduction of AI into Atlassian environments. You will see how teams are reducing complexity, improving request handling and extending service capabilities beyond internal operations.Sessions include a detailed walkthrough of Service Catalogue best practice, showing how to structure requests, approvals and workflows to improve usability and reduce noise. You will also see Customer Service Management in action, including how it supports external service delivery and where it fits alongside JSM. In addition, the Atlassian Rovo MCP Server session introduces how AI tools can securely connect to Jira and Confluence to enable natural language interaction and improved access to information.Each session includes real examples, configuration guidance and practical insight you can apply directly in your own environment.By attending, you willLearn how to structure a Service Catalogue that improves request quality and speeds up fulfilmentUnderstand how Customer Service Management fits alongside JSM for external service deliverySee how AI can be applied within Atlassian environments using the Rovo MCP ServerGain practical configuration insight from real implementationsAsk questions directly to Systemology and Atlassian specialistsMeet and network with peers working across IT, HR, Finance and OperationsReceive presentation notes and configuration examplesGo into the draw to win one of three $100 gift vouchers (in-person attendees only)Breakfast, refreshments and a networking lunch are included. https://cdn-az.allevents.in/events10/banners/4fccfc20-5155-11f1-9403-c734ca7258ad-rimg-w1200-h675-dcf0f1f0-gmir.jpg Agenda🕑: 08:30 AM - 09:00 AMRegistration and breakfast networking🕑: 09:00 AM - 09:05 AMWelcome and introductionService Catalogue Best Practice in JSMInfo: Presenter: Matthew Barnier, Executive Director, Systemology Learn how to structure a Jira Service Management service catalogue so users can find what they need and submit requests correctly. This session covers category design, request types, forms and workflows to reduce ticket noise and support scalable service delivery.Customer Service Management in the Atlassian Service CollectionInfo: Presenters: Mark Edwards, Principal Technical Architect ITSM, Atlassian and Josh Mustac, Senior Consultant, Systemology See Customer Service Management in action through a live demonstration, including how it supports external customer requests and how it differs from Jira Service Management. Learn when to use CSM, how it fits alongside JSM and how to avoid common configuration mistakes.Atlassian Rovo MCP Server: Overview and DemoInfo: Presenter: Cael Metcalfe, Senior Consultant, Systemology Learn how the Rovo MCP Server connects AI tools to Jira and Confluence in a secure and practical way. See how to configure the server and use natural language queries to search, summarise and create content across your Atlassian environment.Prize draw and closing remarks - **Event URL**: https://allevents.in/sydney/jira-service-management-showcase-live-event/100001988459984341 - **Event Categories**: - **Interested Audience**: - total_interested_count: 1 - **Event Highlights**: - Age Limit: 18+ - door_time: 2026-06-09T22:00:00Z - Duration: 3 hours 30 minutes - Location: 363 George St - Languages: English ## Ticket Details - **Ticket Price Range**: min: 0, max: 0, currency: AUD ## Event venue details - **city**: Sydney - **state**: NS - **country**: Australia - **location**: 363 George St - **lat**: -33.8683347 - **long**: 151.2068604 - **full address**: 363 George St, 363 George Street, Sydney, Australia ## Event gallery - **Alt text**: Jira Service Management Showcase - Live Event - **Image URL**: https://cdn-az.allevents.in/events9/banners/fd919bf55557c74a11b810f8017dbed6270e612c0c916ba2b459bc7b7f19bbe9-rimg-w1200-h600-dc171816-gmir.jpg?v=1777691830 ## FAQs - **Q**: When and where is Jira Service Management Showcase - Live Event being held? - **A:** Jira Service Management Showcase - Live Event takes place on Wed, 10 Jun, 2026 at 08:30 am to Wed, 10 Jun, 2026 at 12:00 pm at 363 George St, 363 George Street, Sydney, Australia. - **Q**: Is there an age restriction for Jira Service Management Showcase - Live Event? - **A:** Jira Service Management Showcase - Live Event is strictly for guests aged 18 and above. Valid government-issued photo ID is required for entry. Guests under 18 will not be admitted. The event will be presented in English. - **Q**: Who is organizing Jira Service Management Showcase - Live Event? - **A:** Jira Service Management Showcase - Live Event is organized by Marketing Help Desk. - **Q**: Who is this event for? Is it right for me? - **A:** Jira Service Management Showcase - Live Event is ideal for curious learners, students, and skill-builders looking to gain hands-on knowledge and practical expertise in a focused, interactive setting. Whether you're a first-time attendee or a longtime enthusiast in Sydney, this event is thoughtfully curated to deliver a standout experience worth every moment. 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As B2B marketing specialists, we support businesses to engage prospects, build awareness, and generate real sales opportunities. Events are a critical part of this mix – and we bring deep experience delivering impactful event strategies across industries including financial services, ITSM, software, and manufacturing. From structured lead generation programs to intelligent outreach and content strategy, we help teams connect the dots. We’re practical, collaborative, and focused on results – not just impressions.Learn more at marketinghelpdesk.au" } ] } ] ```