Business Essentials - Customer Service Workshop
Customer Service Workshop – Strong customer service skills have never been more important as business becomes more competitive and your customers can easily go elsewhere if they are not kept happy, informed and satisfied.
During this comprehensive one day workshop our trainer will guide your staff through the essentials that will strengthen your business.
Managing telephone calls – how to answer the call, call scripts
Taking messages – how to take a message on the phone, what details to record
Appointment making – making appointments by phone or email
Dealing with difficult customers
De-escalating a situation
Q&A session and discussion based scenarios and situations
A certificate of Attendance is available for those completing the day and progression onto our customer service apprenticeships or other qualifications is possible after attending this one day workshop.
To register your interest or to find out more please call on 01793 843128. Discounts available for multiple bookings and early bird price for booking taken prior to 10th September.
Also check out other Workshops in Swindon.
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