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Business Essentials - Customer Service Workshop

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Business Essentials - Customer Service Workshop


Customer Service Workshop – Strong customer service skills have never been more important as business becomes more competitive and your customers can easily go elsewhere if they are not kept happy, informed and satisfied.

During this comprehensive one day workshop our trainer will guide your staff through the essentials that will strengthen your business.



Managing telephone calls – how to answer the call, call scripts



Taking messages – how to take a message on the phone, what details to record



Appointment making – making appointments by phone or email



Complaints procedures



Dealing with difficult customers



De-escalating a situation



Q&A session and discussion based scenarios and situations



A certificate of Attendance is available for those completing the day and progression onto our customer service apprenticeships or other qualifications is possible after attending this one day workshop.

To register your interest or to find out more please call on 01793 843128. Discounts available for multiple bookings and early bird price for booking taken prior to 10th September.



Also check out other Workshops in Swindon.

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Map Green Labyrinth Training, 1 Milton Road, SN1 5JE Swindon, Swindon, United Kingdom
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