

# Event Details

- **Event Name**: Understanding and improving your customer journey
- **Event Start and End Date**: Tue, 19 May, 2026 at 09:30 am – Tue, 19 May, 2026 at 12:30 pm (+01:00)
- **Event Description**: The goal is to foster mutual learning, inspire creativity, and build connections that enhance a collective expertise.About this EventThis series is designed to bring together professionals, entrepreneurs, and marketing enthusiasts to share insights, strategies, and experiences from across the field of sales marketing. Through open discussions, collaborative activities, and case study analysis, participants will explore emerging trends, effective communication techniques, and innovative approaches to engaging audiences. The goal is to foster mutual learning, inspire creativity, and build connections that enhance collective business learning.Across the 4 workshops, we will explore topics from a range of important business subjects to explore best practise principles, develop ideas and exchange insights from a range of sectors.Workshop 1 – Sales in a digital era (23rd April, Stockton, delivered by Spear-heads Ltd)Workshop 2 – Understanding social media for business growth and value add (27th April, Newcastle, delivered by Gardiner Richardson)Workshop 3 – Understanding your marketing strategy to add value (11th May, Newcastle, delivered by Gardiner Richardson)Workshop 4 – Understanding and improving your customer journey &amp; experience (19th May, South Tyneside, delivered by Interdigitate)These sessions are intended to participatory and to ensure that participants get the most out of each session, we have limited the sessions to a maximum of 30 per session.In workshop 4; we will cover topics such as:Understanding/Mapping Your Customer JourneyProcess ImprovementManaging Change and Managing ConflictPlus, a group working session, with peer feedback.The goal is to foster mutual learning, inspire creativity, share knowledge and build connections that enhance expertise.Who will I meet?You’ll meet a diverse mix of local professionals across various sectors, predominantly from SME businesses, offering you fresh perspectives and growth opportunities.Don’t miss out on this engaging networking event - come prepared to mix, mingle, and make connections that could take your business to the next level!What do I wear to a Chamber event: We don’t have a dress code, but we suggest dressing as if meeting new clients. Your comfort is key.Behaviour and conduct: our events create an inclusive space for individuals and organisations to meet, where we expect all our attendees to behave with courtesy and respect, to both each other and Chamber colleagues.  https://cdn-az.allevents.in/events5/banners/3579dbc0-f8ab-11f0-80fa-b14a704f3544-rimg-w1200-h571-dc000000-gmir.png
- **Event URL**: https://allevents.in/south-shields/understanding-and-improving-your-customer-journey/100001980704096271
- **Event Categories**: workshops, business, meetups
- **Interested Audience**: 
  - total_interested_count: 0

## Ticket Details

- **Ticket URL**: https://consumer.pxf.io/c/1339408/3151484/39691?partnerpropertyid=1191892&MediaPartnerPropertyId=1191892&svlink=14105511&level=1&u=https%3A%2F%2Fwww.eventbrite.com%2Fe%2Funderstanding-and-improving-your-customer-journey-tickets-1980704096271
- **Ticket Price Range**: min: 0, max: 0, currency: GBP

## Event venue details

- **city**: South Shields
- **state**: EN
- **country**: United Kingdom
- **location**: One Trinity Green
- **lat**: 54.9893417
- **long**: -1.4407628
- **full address**: One Trinity Green, Eldon Street, South Shields, United Kingdom

## Event Organizer details

- **affiliate_id**: 10
- **organizer**: North East England Chamber of Commerce (https://allevents.in/org/north-east-england-chamber-of-commerce/22571613)

## Event gallery

- **Alt text**: banner
  - **Image URL**: https://cdn-az.allevents.in/events9/banners/4f5f3a62a147e84307b75b6a335d84838762fdff620d6b82e3f80dc3bd30cd02-rimg-w1200-h600-dc003348-gmir.jpg?v=1769234851
- **Alt text**: thumbnail
  - **Image URL**: https://cdn-az.allevents.in/events9/banners/5db393bc5bfc91f1d41ec7b09ab07b8e3e22bd251294021ef7765fa5bf0c7b75-rimg-w400-h400-dc003348-gmir.jpg?v=1769234850

## FAQs

- **Q**: When is the event happening?
  - **A:** Tue, 19 May, 2026 at 09:30 am (+01:00)
- **Q**: Where is the event happening?
  - **A:** One Trinity Green, Eldon Street, South Shields, United Kingdom
- **Q**: What is the ticket price?
  - **A:** starting from 0 up to 0 GBP
- **Q**: Who is organizing the event?
  - **A:** North East England Chamber of Commerce
- **Q**: What type of event is this?
  - **A:** workshops, business, meetups
- **Q**: Where can I find ticket details about Understanding and improving your customer journey ?
  - **A:** You can find ticket details about this event on AllEvents.

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