While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos.
Conflict, the result of individuals having differing needs and expectations, is inevitable in the workplace and our daily lives. When handled poorly, conflict in the workplace can negatively affect employees’ morale, work performance and motivation. On the other hand, conflict, when managed well, increases understanding, provides an avenue for personal growth, and enhances working relationships. Hence, resolving conflicts in the workplace is an important and challenging task of supervisors and managers, in order to foster a positive and conducive work environment.
MASTER THE SKILLS: LEARN HOW TO ASSERT YOURSELF. LISTEN TO OTHERS AND RESOLVE CONFLICTS WITH EASE
In this one-day interactive and experiential workshop, you will learn the much require knowledge and skills to recognize, prevent and resolve challenging conflict situations in the workplace. Let renowned Psychologist Ms Joy Hou share with you practical knowledge, skills, and tools to effectively manage and prevent a wide range of conflict episodes.
Upon completion of this workshop, participants will be able to:
Gain a greater understanding of the causes and types of conflict
Learn how to use silence as a valuable communication tool
Learn how to de-escalate disputes, quarrels, and heated argument
Understand and recognize conflict situations
Recognize the influence of personal values on behaviour
Identify conflict management styles
Develop skills to resolve conflicts effectively
Manage conflict situations proactively
Who Should Attend?
This is a highly applicable workshop that will assist anyone from the aspiring manager to top level management and leadership in the public, private, and nonprofit sectors. It will also be a fast favorite of professors, trainers, and students of business and conflict management.
Professionals working in Organisations, Directors, Line Managers, Supervisors, Team and Assistant Team Leaders, HR Practitioners, people who are keen to learn skills to manage conflicts when they arise.
REGISTERED PSYCHOLOGIST: MS JOY HOU
Ms Joy Hou is a Registered Psychologist and a Full Member of the Singapore Psychological Society. She takes a special interest in the mental and emotional well-being of individuals, in particular, children and youths. Her work experience includes providing counselling for individuals who seek emotional and psychological support. She has worked in both clinical as well as non-clinical settings, including schools, voluntary welfare organizations and the Institute of Mental Health. In addition, Joy also currently conducts mental health-related talks and workshops in schools, and corporate and community organizations.As a registered school instructor with the Ministry of Education, Joy has conducted several school assembly talks under the Health Promotion Board’s COPES programme, which aimed to help secondary school students to better manage their negative emotions.
Joy’s strength as a counsellor and facilitator is in her ability to quickly build rapport with individuals with her warmth and enthusiasm. Her passion is sharing with others is shown in her initial work as an NIE-trained teacher. Today, she shares her knowledge through corporate workshops and workplace health programmes, as well as in her capacity as an adjunct lecturer in The School of Positive Psychology, Arium School of Arts and Sciences, and at the ACC Institute of Human Services.Joy holds a Master of Arts (Applied Psychology) from NTU and had been conferred a Bachelor of Science with Diploma in Education from NIE, NTU. She also has a Bachelor of Science (Psychology) from the University of Southern Queensland, where she received the Dean’s Commendation for Outstanding Achievement. A Certified Behavioural Consultant in the DISC profiling system, Joy has also attained a NLP Practitioner Certification from the American Board of Neuro-Linguistic Programming.
a) Definition of Conflict
b) The conflict cycle
c) Misconceptions about conflict
Understanding more about conflict
a) Cost and benefits of conflict
b) Types of conflict
c) Causes of conflict
d) Recognizing signs of conflict
a) DISC personality types
b) Communication styles
Types of reactions to conflict
a) Avoiding Styles (Ostrich)
b) Accommodating Styles (Philanthropist)
c) Forcing Styles (Warrior)
d) Collaborating Style (Sage)
e) Compromising Style (Diplomat)
f) Conflict Management self-awareness quiz
Managing strong emotions in a conflict situation
a) Emotional reactions in a conflict situation
b) Dealing with strong emotions
c) Self-awareness of emotional reactions
a) Active listening and responding
b) Strategies to de-escalate conflicts
c) Steps to conflict resolution
d) Assertiveness skills
e) Creating win-win solutions
Don't Miss It - Register Today!
Please contact Muhamad Yusri (65) 6822 8596 or email: yusri | aventisglobal ! com
Date: 11 May 2018
Venue: Hotel Concorde, Orchard Road
Time: 9.00am to 5.00pm
Inclusive of 2 coffee breaks, light refreshments and buffet lunch
Enquiries please contact Muhamad Yusri (65) 6822 8596 or email: yusri | aventisglobal ! com