An interactive discussion on what drives loyalty across the customer journey from two different perspectives;
Hear from the leading hospitality company that is reinventing itself to disrupt in a booming market and the FinTech company that is reinventing the landscape in a disrupted market.
Our presenters will share with you their Acquisition, Experience and Retention strategy, not only for their customers but their number #1 asset – their employees.
About the Speakers
Henrik Berglind – AccorHotels – Vice President, Loyalty – Asia Pacific
Henrik has over 20 years in senior hotel executive positions, both in Asia Pacific and Europe. Originally wanting to be a Financial Controller after University graduation, his career has taking him across a broad variety of roles and responsibilities; including Sales,
Distribution, Revenue Management, OTAs, Web Direct, E-commerce, Customer Experience and Loyalty. He is proud to say that most of it has been within the forever evolving AccorHotels in Australia, Paris and now in his Asia Pacific role heading up Loyalty and Guest Experience.
A significant movement was being awarded a Silver Bernache for Performance in 2010. Swedish born, internationally experienced, Australian citizen and now Singaporean Resident, married with two teenage children and a very spoilt Cavalier King Charles, all of them in Sydney.
Samridh Pant – Grab – Senior Manager Regional BD Hospitality & Financial Services Partnership Lead
Samridh is the Senior Regional Business Development Manager at Grab and has over 8 years’ experience in senior business development and partnership roles in Asia Pacific.
Prior to Grab, Sam was AVP, Strategic Merchant Partnerships at Mastercard and played a key role in establishing some of the company’s most prominent partnerships in the region. His passion for building networks, disrupting the payments space and fostering innovation in travel have seen him leading organizational change in the payments and loyalty industry. Samridh has lived and worked in over 5 countries and is an avid traveller.
He received his Bachelor’s in Financial Economics, from University of Rochester, New York.
Register here : http://bit.ly/2sYYUMQ