# Event Details - **Event Name**: Love Intelligence in Service: How Heart-Led Care Builds Trust and Loyalty - **Event Start and End Date**: Wed, 17 Jun, 2026 at 09:00 am – Wed, 17 Jun, 2026 at 05:00 pm (+08:00) - **Event Description**: How Heart-Led Care Builds Trust and Loyalty, how Courage will enable you to do the right things to build deeper connection with your customeAbout this EventWhy This CourseService excellence is collapsing everywhere.Customers have become more demanding. Staff feel overwhelmed. Budgets are tighter. Processes are rigid. Complaints are rising. Loyalty is dropping.Your teams are expected to deliver more — with less time, less manpower, and less energy.This pressure is not slowing down. It is increasing.Yet one truth remains unchanged:People will forget what we say, but never how we made them feel.This is where Love Intelligence (LQ) becomes your greatest strategic advantage.LQ transforms service from routine execution into heart-led experiences that customers trust, remember, and return for — no matter the industry, no matter how lean the team.Based on the methodologies in Andy Ng’s book Love Intelligence, this course gives your team the ability to:· handle difficult customers with calmness· create loyalty without promotions· reduce rework and complaints· support one another to prevent burnout· shift from SOP-driven to outcome-driven serviceIt addresses the 7 burning pains faced by today’s leaders:1. Rising cost + stagnant selling price → LQ reduces friction, errors, and customer churn.2. Staff not using AI well → LQ gives confidence to adopt automation quickly.3. Customers are demanding and not loyal → LQ builds emotional connection and trust.4. Staff burnout → LQ restores energy through care, validation, and emotional safety.5. No service from the heart → LQ teaches the behaviours behind genuine care.6. Poor service recovery → LQ provides a simple 3-step recovery method used by top brands.7. Staff focus too much on process → LQ shifts mindset to outcomes and human connection.If your customers are complaining more, returning less, or your staff are tired —this course is now essential.Real Case Studies That Prove Love Intelligence Works1. CHAGEE — Loyalty Built Through Heart-Led ConsistencyCHAGEE grew rapidly not because of tea, but because every outlet practised the same heart-led approach: warm greetings, consistency, and emotional safety. Customers return because they feel remembered.This is LQ in action: predictable care creates predictable loyalty.2. MIXUE — The Power of Simple, Heartfelt ServiceMIXUE overtook global brands not through discounts, but through kindness and connection at the counter. Their young staff are trained not to follow scripts, but to create comfort.Even a $1 ice cream can carry $100 worth of warmth — that is Love Intelligence.3. SAKIYA — Japanese Heart Service with Zero Tolerance for ColdnessSAKIYA trains staff to deliver calm, sincere attention in every moment. Even when the queue is long, they maintain emotional presence. Customers sense this. Trust grows. Repeat visits multiply.This is LQ: emotional professionalism.4. Sheng Siong — Trust Through Authentic CareSheng Siong won Singapore’s hearts because they prioritise care for both staff and customers. Their frontline teams are trained to “serve from the heart,” especially during crisis periods.During COVID, their LQ-driven service built the strongest loyalty in their history.If these companies can grow faster than competitors — without big marketing budgets —imagine what a Love Intelligent service team could do for your organisation.Top Benefits of This Course1. Renewed passion for serviceEven exhausted staff rediscover their purpose, meaning, and pride.2. Emotional calmness under pressureStaff learn to face difficult customers without fear or frustration.3. Stronger loyalty and trustBecause people trust those who serve with heart, not scripts.4. Professional-level service recoveryYour team will know exactly what to say and do — even in heated situations.5. Confident adoption of AIWith LQ mindset, staff overcome fear and use AI tools more effectively.6. Higher morale, less burnoutA supported team is a productive team.7. Culture of Heart-Led ExcellenceTeams begin looking out for one another, not just “completing tasks”.This is not theory-based training.This is behaviour transformation.Course Outline1. The Heart of Service: Why LQ Matters Today· What customers want but cannot articulate· From “doing service” → being of service· Emotional safety: the foundation of trust· 3Cs of Love Intelligence: Care, Courage, Connection· Case Study: Singapore healthcare frontline team doubled satisfaction with LQActivity:Your Customer Story — rediscovering the heart of service.2. Serving with Care: Building Micro-Trust Quickly· 5 micro-behaviours that change customer perception instantly· Warmth in 10 seconds· Tone, presence, and emotional connection· Handling heavy workload without losing humanityActivity:Micro-Behaviour Lab — high-speed role play and feedback.3. Courage in Service: Handling Difficult Customers with Calmness· 5 types of service courage· De-escalation using LQ· Reframing complaints without defensiveness· 4 types of customer emotions· Case Study: Airline ground staff avoided near meltdownActivity:Courageous Conversation Simulation — hotline, counter, service desk.4. Connection: The Secret Ingredient of Loyalty· Why loyalty is emotional· Connection → Comfort → Confidence → Continuity· Creating ‘No Ordinary Moments’ in every interaction· The 7-Step Ladder of Loyalty (from Suspects to Raving Fans)· Case Study: MIXUE and CHAGEE’s emotional consistency· Service From the Heart: top 10 ways (include Donny Yen’s 2011 movie clip)Activity:Memory-Making Moments — design your team’s signature service.5. The LQ Service Recovery Method3 steps:1. Acknowledge with Heart2. Align with Outcome3. Act with Ownership· Verbal scripts & tone training· How to calm anger using LQ· Psychology behind “feeling heard”Activity:Real-Life Complaint Transformation.6. Serving Smarter with AI· AI as a partner, not a threat· 5 ways AI reduces stress and errors· Overcoming resistance through LQActivity:5-Minute AI Confidence Builder.7. Building a Heart-Led Service Culture· From SOP-driven → outcome-driven· LQ reinforcement for managers· The 30-Day LQ Transformation PlanActivity:LQ Service Commitment Pledge.Who Should Attend· Frontline staff· Customer service teams· Supervisors & managers· Public service officers· Call centre teams· Any staff who serve internal or external customersIf your customers are becoming harder to please…If your staff are burning out faster than you can hire…If your complaints are rising and loyalty is falling…Then your organisation cannot continue with old service models.Your team needs Love Intelligence — now.This course will transform your service culture from the inside out.It will turn tired staff into energised professionals.It will turn unhappy customers into loyal supporters.It will turn your organisation into one that people talk about — for all the right reasons.Seats are limited.Don’t wait until your best staff resign or your customers switch brands.Secure your team’s slots now — minimum 20 pax per class.Give them the gift of Love Intelligence.It will change everything.About Trainer Andy NgAndy Ng has over 39 years of experience. Armed with a degree in Accountancy (Hons) from National University of Singapore, he has an MBA from Heriot Watt University, UK in year 2000.Before embarking on his business in Speaking, Training and Coaching, Andy was the Director of Finance, HR & Admin of the No. 5 network equipment company: Allied Telesis. Andy also has vast experience in KPMG, Deloitte, DBS Vickers and Chase Manhattan Bank.Since 1996, the number of students taught by Andy exceeds 13,468 in 16 countries. They include SingTel, SingPower, BDO, SATS, Capitaland, NTU, ITE, PA, WDA, SUTD, LHN, SGH, and over 500 organizations.Andy, being bilingual, has created over 68 proprietary programs. They include Leading with Love Intelligence, Sun Tzu Art of War, 36 Stratagems, Management, Leadership, Financial Intelligence, Great Boss, High Value Employee, Entrepreneurship, Sales and Effective Communication. Andy was President of Lions Club of Singapore Beverly Hills. Since 2007, a Committee member of Association of Professional Trainers Singapore. https://cdn-az.allevents.in/events1/banners/4c769fe0-221b-11f1-a01a-adaecb19c40b-rimg-w493-h740-dc02101d-gmir.jpg https://cdn-az.allevents.in/events8/banners/4cd45040-221b-11f1-8b35-f723b5d21335-rimg-w493-h740-dc021527-gmir.jpg https://cdn-az.allevents.in/events10/banners/4d07bc50-221b-11f1-93c7-c7760d4ccb71-rimg-w493-h740-dc011b2d-gmir.jpg https://youtube.com/shorts/-f8Vlk7k_vA?si=itQM3Yc83VWt-2h5https://youtube.com/shorts/SGdOseMq1lw?si=lx1uo5v6Zj9Crv-_https://youtube.com/shorts/INIKezQCZ-k?si=-CvCzOA9rlecf13Uhttps://youtube.com/shorts/-F4X8uk6oTs?si=yMgkjmxUjdUQQBGPhttps://youtu.be/oAmxNzMyrwA?si=RF8w-u-WM9-f9LGe https://cdn-az.allevents.in/events8/banners/4d3b7680-221b-11f1-8b35-f723b5d21335-rimg-w493-h740-dc01182d-gmir.jpg - **Event URL**: https://allevents.in/singapore/love-intelligence-in-service-how-heart-led-care-builds-trust-and-loyalty/100001976092383514 - **Event Categories**: workshops, art, entertainment - **Interested Audience**: - total_interested_count: 0 - **Event Highlights**: - Duration: 8 hours - Location: Royal Plaza on Scotts Singapore - Languages: English ## Ticket Details - **Ticket Price Range**: min: 600, max: 600, currency: SGD ## Event venue details - **city**: Singapore - **state**: SG - **country**: Singapore - **location**: Royal Plaza on Scotts Singapore - **lat**: 1.3069695 - **long**: 103.8319667 - **full address**: Royal Plaza on Scotts Singapore, 25 Scotts Road, Singapore, Singapore ## Event gallery - **Alt text**: Love Intelligence in Service: How Heart-Led Care Builds Trust and Loyalty - **Image URL**: https://cdn-az.allevents.in/events2/banners/61c3ab90e6629e7e7b394144b83efce3635124e82bb7355625ab931b82f09237-rimg-w1024-h1536-dc0f354b-gmir.jpg?v=1773763634 ## FAQs - **Q**: When and where is Love Intelligence in Service: How Heart-Led Care Builds Trust and Loyalty being held? - **A:** Love Intelligence in Service: How Heart-Led Care Builds Trust and Loyalty takes place on Wed, 17 Jun, 2026 at 09:00 am to Wed, 17 Jun, 2026 at 05:00 pm at Royal Plaza on Scotts Singapore, 25 Scotts Road, Singapore, Singapore. - **Q**: How much do tickets cost for Love Intelligence in Service: How Heart-Led Care Builds Trust and Loyalty? - **A:** Tickets for Love Intelligence in Service: How Heart-Led Care Builds Trust and Loyalty are priced at SGD 600 per person. Here's a full breakdown of available ticket types:Ticket TypePriceAvailability600SGD 600Available - **Q**: Who is organizing Love Intelligence in Service: How Heart-Led Care Builds Trust and Loyalty? - **A:** Love Intelligence in Service: How Heart-Led Care Builds Trust and Loyalty is organized by Asia Coaching Training. - **Q**: Who is this event for? Is it right for me? - **A:** Love Intelligence in Service: How Heart-Led Care Builds Trust and Loyalty is ideal for learners, working professionals, and skill-builders looking to gain hands-on knowledge and practical expertise in a focused, interactive setting. Whether you're a first-time attendee or a longtime enthusiast in Singapore, this event is thoughtfully curated to deliver a standout experience worth every moment. If Love Intelligence in Service: How Heart-Led Care Builds Trust and Loyalty sounds like your kind of event, don't wait - spots fill up fast. ## Structured Data (JSON-LD) ```json [ { "@context": "https://schema.org", "@type": "Event", "name": "Love Intelligence in Service: How Heart-Led Care Builds Trust and Loyalty", "image": "https://cdn-az.allevents.in/events2/banners/61c3ab90e6629e7e7b394144b83efce3635124e82bb7355625ab931b82f09237-rimg-w1024-h1536-dc0f354b-gmir.jpg?v=1773763634", "startDate": "2026-06-17T09:00:00+08:00", "endDate": "2026-06-17T17:00:00+08:00", "url": "https://allevents.in/singapore/love-intelligence-in-service-how-heart-led-care-builds-trust-and-loyalty/100001976092383514", "eventStatus": "https://schema.org/EventScheduled", "location": { "@type": "Place", "name": "Royal Plaza on Scotts Singapore", "address": { "@type": "PostalAddress", "streetAddress": "25 Scotts Road", "postalCode": "228220", "addressLocality": "Singapore", "addressRegion": "SG", "addressCountry": "SG" }, "geo": { "@type": "GeoCoordinates", "latitude": "1.3069695", "longitude": "103.8319667" } }, "eventAttendanceMode": "https://schema.org/OfflineEventAttendanceMode", "description": "How Heart-Led Care Builds Trust and Loyalty, how Courage will enable you to do the right things to build deeper connection with your custome", "offers": [ { "@type": "AggregateOffer", "availability": "https://schema.org/InStock", "priceCurrency": "SGD", "availabilityStarts": "2026-03-17", "availabilityEnds": "2026-06-17T17:00:00+08:00", "validFrom": "2026-03-17", "lowPrice": "600.00", "highPrice": "600.00", "price": "600.00", "url": "https://allevents.in/singapore/love-intelligence-in-service-how-heart-led-care-builds-trust-and-loyalty/100001976092383514" }, { "@type": "Offer", "availability": "https://schema.org/InStock", "priceCurrency": "SGD", "availabilityStarts": "2026-03-17", "availabilityEnds": "", "validFrom": "2026-03-17", "url": "https://allevents.in/singapore/love-intelligence-in-service-how-heart-led-care-builds-trust-and-loyalty/100001976092383514", "price": "600.00", "name": "600" } ], "organizer": [ { "@type": "Organization", "name": "Asia Coaching Training", "url": "https://allevents.in/org/asia-coaching-training/17617740", "description": "Asia Coaching Training (Singapore)                        www.asiatrainers.com \r\nFounded in 2001, Asia Coaching Training was, from 2001 to 2007, the Singapore Licensee of the world’s largest business coaching firm, ActionCOACH, a company with offices in 26 countries since 1993. (ActionCOACH was previously known as Action International). \r\nAsia Coaching Training is a team of dedicated professionals committed to building better business for companies in the areas of business training, coaching and consulting.  \r\nOur Vision: “Building People to Building Business”.\r\nIntroducing Your Business Coach Andy Ng\r\n\r\nBusiness Coach, Consultant and Trainer, Andy is the founder of Asia Coaching Training.  Andy Ng combines 31 years of corporate, entrepreneurial business, training and consulting experience, all with a great passion to help people to be more competitive and successful.\r\nAndy Ng graduates from National University of Singapore in 1988 with a 2nd class honours degree in Accountancy US (1988) and also has a MBA from the Heriot-Watt University of UK.\r\nFrom 1997 to 2001, Andy was the Director of Finance, HR and Admin of the world's 5th largest computer networking equipment supplier - Allied Telesyn International.  The Group enjoys US$420 million sales employing 1,300 staff worldwide.  Andy’s other experiences include banking at Chase Manhattan Bank, consultancy at KPMG and sales at Vickers Ballas Holdings Limited. \r\n As a trainer, trains companies on 3 major topics: sales, management and executive and high performance employee skills.  Andy has trained SingTel and Sing Power for their multiple-run training Finance for Executives programs.  On top of that, he also did countless training assignments for companies including Beckon Dickinson, Hwa Chong Institution, Coldwell Banker, Thomson Learning, SPH, DTZ Debenham, NTUC & Manulife Insurance Singapore.\r\nSince 1996, total people trained by Andy numbered 81,431 in 14 countries.\r\nThe public workshops conducted by Andy are highly popular, and some of them were featured on MediaCorp Radio.  Andy is also a Certified Trainer with the American Management Association (AMA) and Advanced Training (UK). He is also ACTA-certified by MOM’s Workforce Development Agency (WDA).\r\nIn the community, Andy is District Chairman for Leadership at District 308A1 Lions Clubs International and Committee Member of Association of Professional Trainers Singapore. \r\n" } ] } ] ```