# Event Details - **Event Name**: [10 & 11 Nov 2025] Turning Customer Complaints Into Our Opportunities - **Event Start and End Date**: Mon, 10 Nov, 2025 at 09:00 am – Tue, 11 Nov, 2025 at 05:00 pm - **Event Description**: Learn to turn customer complaints into opportunities! Join our 2-day workshop to build loyalty, resolve issues, and improve relationships.About this Event2 Day Workshop in Turning Customer Complaints into Our Opportunities - TGS-2022602097In every business, it is inevitable to receive some negative feedback or complaints from customers. For most businesses, customer complaints may even be a daily reality that they need to manage and resolve.However, if you were to look at it from another perspective, customer complaints could actually be the golden opportunity for your company to gain the most loyal customers in turn – only if complaints are managed well! Customer complaints provide a gold mine of valuable data and information that will help you understand your customers even better and improve customer retention. Complaints and feedback from your customers will be able to give you valuable insights into potentially pervasive problems that you could investigate and resolve once and for all.Be A Certified Customer Service ChampionTurning customer complaints into opportunities is a critical skill for businesses to develop. Here are some tips to help businesses transform negative feedback into positive outcomes: This 2-Day course will equip you with the skills to establish customer rapport and effectively respond to escalated service challenges and service opportunities, so as to develop customer relationships that build customer loyalty and confidence in the organization essentially to turn customer complaints into your organization’s opportunities.You will be equipped with the skills to establish customer rapport and effectively respond to escalated service challenges and service opportunities, so as to develop customer relationships that build customer loyalty and confidence in the organization – essentially to turn customer complaints into your organization’s opportunities!Yes, this course is IBF-funded!The IBF Standards Training Scheme (“IBF-STS”) provides funding for training and assessment programmes accredited under the Skills Framework for Financial Services. For our training programmes that are accredited under the IBF Standards, eligible Singaporeans & PRs can apply for funding support under the IBF Standards Training Scheme (IBF-STS), subject to all eligibility criteria being met.Note: All participants (Self-Sponsored and Company-Sponsored) must be physically based in SingaporeFor company-sponsored participants, the company must meet the following two requirements to qualify for funding support of up to 70% from IBF (excluding GST).1. Company-Sponsored participants have to be Singaporeans or Singapore Permanent Residents (PRs) that are physically based in Singapore.2. Eligible companies refer to Financial Institutions that are regulated by the Monetary Authority of Singapore (MAS) (either licensed/exempted from licensing) and Fintech companies that are registered with the Singapore Fintech Association. https://cdn-az.allevents.in/events1/banners/c8bf9220-97b8-11f0-b67b-91a6dd477c69-rimg-w1200-h338-dcfefefe-gmir.png Funding SupportThis funding support works on a nett fee model.We will first confirm that you are eligible for the funding. Thereafter, you will pay the course fees minus the funding support which is 30% or 50% of the course fees plus total GST amount. For self-sponsored registrations, the remaining course fees can be claim using UTAP Funding (continue reading to find out about UTAP funding) and can be paid via an online payment gateway. For company-sponsored registrations, the remaining course fees can be paid via Cheque and Bank Transfer.For more details, please contact Ms Rina at;Tel: (65) 6720 3333WhatsApp: (65) 9835 5478Email: training.aventis@gmail.com - **Event URL**: https://allevents.in/singapore/10-and-11-nov-2025-turning-customer-complaints-into-our-opportunities/100001137406737169 - **Event Categories**: workshops - **Interested Audience**: - total_interested_count: 0 ## Ticket Details - **Ticket Price Range**: min: 499.2, max: 1395.2, currency: SGD ## Event venue details - **city**: Singapore - **state**: SG - **country**: Singapore - **location**: Holiday Inn Singapore Orchard City Centre, an IHG Hotel - **lat**: 1.3022973 - **long**: 103.841099 - **full address**: Holiday Inn Singapore Orchard City Centre, an IHG Hotel, 11 Cavenagh Road, Singapore, Singapore ## Event gallery - **Alt text**: [10 & 11 Nov 2025] Turning Customer Complaints Into Our Opportunities - **Image URL**: https://cdn-az.allevents.in/events7/banners/590b771a9876c1726a8f024f9c152dd0fb2c24c2960179c635cec708502333ac-rimg-w1039-h584-dcffffff-gmir.jpg?v=1758548044 ## FAQs - **Q**: When and where is [10 & 11 Nov 2025] Turning Customer Complaints Into Our Opportunities being held? - **A:** [10 & 11 Nov 2025] Turning Customer Complaints Into Our Opportunities takes place on Mon, 10 Nov, 2025 at 09:00 am to Tue, 11 Nov, 2025 at 05:00 pm at Holiday Inn Singapore Orchard City Centre, an IHG Hotel, 11 Cavenagh Road, Singapore, Singapore. - **Q**: How much do tickets cost for [10 & 11 Nov 2025] Turning Customer Complaints Into Our Opportunities? - **A:** Ticket prices for [10 & 11 Nov 2025] Turning Customer Complaints Into Our Opportunities range from SGD 499 to SGD 1,395 depending on the ticket type. Here's a full breakdown of available ticket types:Ticket TypePriceAvailabilityStandard PriceSGD 1,395Available50% FundingSGD 755Available70% FundingSGD 499Available - **Q**: Who is organizing [10 & 11 Nov 2025] Turning Customer Complaints Into Our Opportunities? - **A:** [10 & 11 Nov 2025] Turning Customer Complaints Into Our Opportunities is organized by Aventis Learning Group . - **Q**: Who is this event for? Is it right for me? - **A:** [10 & 11 Nov 2025] Turning Customer Complaints Into Our Opportunities is ideal for learners, working professionals, and skill-builders looking to gain hands-on knowledge and practical expertise in a focused, interactive setting. Whether you're a first-time attendee or a longtime enthusiast in Singapore, this event is thoughtfully curated to deliver a standout experience worth every moment. If [10 & 11 Nov 2025] Turning Customer Complaints Into Our Opportunities sounds like your kind of event, don't wait - spots fill up fast. ## Structured Data (JSON-LD) ```json [ { "@context": "https://schema.org", "@type": "Event", "name": "[10 & 11 Nov 2025] Turning Customer Complaints Into Our Opportunities", "image": "https://cdn-az.allevents.in/events7/banners/590b771a9876c1726a8f024f9c152dd0fb2c24c2960179c635cec708502333ac-rimg-w1039-h584-dcffffff-gmir.jpg?v=1758548044", "startDate": "2025-11-10", "endDate": "2025-11-11", "url": "https://allevents.in/singapore/10-and-11-nov-2025-turning-customer-complaints-into-our-opportunities/100001137406737169", "location": { "@type": "Place", "name": "Holiday Inn Singapore Orchard City Centre, an IHG Hotel", "address": { "@type": "PostalAddress", "streetAddress": "11 Cavenagh Road", "postalCode": "229616", "addressLocality": "Singapore", "addressRegion": "SG", "addressCountry": "SG" }, "geo": { "@type": "GeoCoordinates", "latitude": "1.3022973", "longitude": "103.841099" } }, "eventAttendanceMode": "https://schema.org/OfflineEventAttendanceMode", "description": "Learn to turn customer complaints into opportunities! 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