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Handling Difficult Customers

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Handling Difficult Customers


Price: £150 per person + VAT

Providing customer service today is not always easy, customers often have heightened and seemingly unreasonable expectations of service levels. In general, we have a potentially explosive cocktail. This course helps staff to manage difficult customer situations with greater skill and confidence, recognising that transforming a difficult situation can result in a lifelong ally.

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Map Pringle PCS, Skywalker House Darnall Road, Sheffield, United Kingdom
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