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Customer Journey: Shortcuts to Success


Customer Journey: Shortcuts to Success

Acquiring a new customer costs 7 times more than maintaining an existing one

Ensuring that your customers are happy at every stage of engagement is vital to success

Mapping out your Customer Journey allows you to see things through the eyes of your customers and allows you to WOW them and stand out from your competitors

In this workshop, we will also flip the view around at look at it from the business side and see how you process the customer

You will learn how to…

Build your customer journey

Improve the one you have

Implement new processes

Measure success

Add small changes to get maximum impact

A Customer Journey Map is a visual representation of every experience your customers have with you.


Focus on your sales funnel

Spot the gaps

Do better marketing

Increase sales

Concentrate efforts and expenditure

And much more!

I promise you that my workshops are relaxed and supportive, and with a maximum of 10 people, it's a great vibe.

There will be tea, coffee, water and snacks to keep you going. And free parking.

I deliver straight forward advice, in plain English, I give value and knowledge, and people leave inspired, happy and eager to get started.

You will receive a workbook on the day and follow up after the workshop to keep you on track to success.


" In one morning, I have learnt how to implement a solid strategy for my customer journey”

“I am very happy with Becky’s professional approach and the results speak for themselves. I would highly recommend Becky to anyone looking to improve their own business”

“Becky has helped me pinpoint specific areas in my business to implement simple processes and systems to make huge differences in how we operate our business”

What are you waiting for....?


...TWO early bird tickets are available for action takers. You get a £10 discount - enter “earlybird” to receive the discount, when they've gone, they've gone, so hurry! 
Ticket Information Ticket Price
I want the secrets GBP 57

Map Burton Street Foundation, Burton Street, Sheffield, United Kingdom
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