SYM Professional Development Centre, Sanghar, Pakistan
HOW CUSTOMER SERVICES ENHANCE BRAND IMAGE ?
Good brand image is vital to the successful running of a business, and the first impressions count. By focusing on improving an organization’s Customer Services staff role, we will create excellent Customer experience and build Brand Image. By attending this three-day training on Customer Services, the Customer facing staff will learn how to particularly enhance branding through Customer Services.
Clearly define Brand values and goals
Brand Reputation vs Customer Interaction
Take advantage of the digital aspect
Establish an outstanding call center Allow customers to contribute
Make Customer Service everyone’s job
Importance of protecting Brand Image
Relationship between Brand Image and Customer Mindset
Who Should Attend?
This course is highly beneficial for those who are engaged in public dealing, particularly Marketing Executives / Officers, Sales Persons, Managers, Customer Relationship Management, Retail Sector, Professionals and Students.
Ms. Aashi Noor is a highly qualified and a seasoned professional with multi-dimensional qualifications. She has done MBA (HR and Marketing), a part qualified of ICMAP and is doing M. Phil in HR Management. Her distinguished career spans over 15 years in reputed organizations. She is associated with various universities as a visiting faculty member. She is an excellent coach and a motivational speaker who benchmarks perfection.
Fee: Rs. 3,450/- (Including Writing Material and Certificates)
[10% Concession for early birds (till 26 Apr) & 50% for Students]
Registration. Last date of Registration is 3 May. Payment in cash / Pay Order in favour of SYM Professional Dev. Centre, NBP, Karachi University (A/C No. 001232-6).
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Website Link: www.sympdc.com
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