Customer Experience Transformation Conference March 2026

The Customer Experience Transformation Conference 2026 is a two-day premier event designed for leaders seeking innovative strategies to elevate customer experience, drive retention, and deliver measurable business impact. With a mix of cutting-edge insights, real-world case studies, and practical frameworks, attendees will leave equipped to lead CX initiatives that anticipate customer needs, balance technology with human empathy, and create experiences that strengthen loyalty in a competitive marketplace.

Event Theme

“Transforming Customer Experiences in a Digital-First, AI-Driven Era”

The conference explores emerging technologies, data-driven insights, and human-centric design to empower businesses to deliver seamless, personalised, and trustworthy customer experiences across all touchpoints.

Who Should Attend

• Chief Experience Officers (CXOs) and Heads of Customer Experience
• Marketing, Product, and Digital Transformation Leaders
• Contact Centre Managers and Customer Operations Heads
• Data & Analytics Leaders driving CX insights
• AI, Automation, and Innovation Specialists
• Retail, Banking, Telecommunications, and Service Sector Executives

Benefits of Attending

• Gain actionable strategies for AI-driven and human-centric CX
• Explore hyper-personalisation, retention, and omnichannel solutions
• Learn to measure CX ROI and link improvements to revenue
• Network with senior peers, innovators, and technology providers
• Access practical frameworks for scaling CX transformation initiatives

You may also like the following events from Knowledge Integration Web:

• Next month, 18th March, 08:00 am, The CIO Leadership & Innovation Summit March 2026 in Sandton
• Next month, 30th March, 08:00 am, Learning & Development Conference March 2026 in Sandton