December Community Manager Connect

Welcome to Community Connect! Join us at TechSoup for an evening filled with networking, learning, and fun. Whether you're a seasoned community manager or just starting, this event is perfect for you. Connect with like-minded professionals, share best practices, and gain valuable insights to take your community to the next level. Don't miss this opportunity to expand your network and grow your skills.

Our Sponsor: Higher Logic is revolutionizing customer engagement. Our enterprise-ready community platform is designed to help organizations build meaningful connections with their customers by creating dynamic, branded communities that drive engagement, enhance collaboration, and provide self-service resources.

Info: Learn a handbook of practical steps to turn a toxic community into a culture of passionate contributors.


When a community collapses, it feels like it happens overnight. But communities fail from long-term corrosion: bad incentives, loud cynics, and leader drift. Mattie Fairchild (Polygon Labs) shows you how to reverse the damage with a playbook built from the fiery communities of gaming, esports, and crypto. Learn how to shrink to a Dunbar-sized core, reset the rules in public, and scale to a new sense of purpose, free of vague vibes and weak apologies.

Info: Agenda:

6:00PM - Doors Open, Check-in Begins

6:30 PM - Presentation and Q&A

7:15 -8:00 PM - Networking, Drinks & Food

8:30 PM - Event Concludes