# Event Details - **Event Name**: Fall Leaders Conference with Dan Gingiss - **Event Start and End Date**: Thu, 01 Oct, 2026 at 12:30 pm – Thu, 01 Oct, 2026 at 06:00 pm (-04:00) - **Event Description**: An inspiring half-day conference for business teams!About this EventVACEOs invites everyone to join us for an inspiring half-day conference designed for business teams!Remarkable by Design: From Forgotten to UnforgettableKeynote Presentation by Dan GingissIn today’s marketplace, competing on price, features, or marketing spend isn’t enough. Products are quickly copied and price wars lead to the bottom. The real differentiator left in business is customer experience—how you make people feel.In this engaging keynote, customer experience expert Dan Gingiss reveals why remarkable experiences are the key to standing out in a crowded market. Using memorable stories and real-world examples—from tourism turnarounds to entertainment giants and beloved restaurants—Dan shows how organizations can create moments that customers talk about, share, and remember.You’ll discover the WISE framework, a simple and practical approach for designing experiences that turn everyday interactions into powerful brand moments—without massive budgets or complex technology.In this session, you’ll learn how to:Understand the types of experiences customers share most oftenApply a 5-step framework for creating remarkable, talk-worthy momentsUse simple, practical ideas that work across industriesWhen experiences are remarkable, your customers become your most powerful marketers.Are you ready to compete where it actually matters? https://cdn-az.allevents.in/events2/banners/2ee06980-9574-11f1-8024-43018c8ac4af-rimg-w1200-h338-dc080808-gmir.jpg SCHEDULEThursday, October 11:00 – 1:20 PM — Registration and Networking1:20 – 1:30 PM — Welcome and Announcements1:30 – 2:30 PM — Keynote Session 12:30 – 2:45 PM — Break2:45 – 3:45 PM — Keynote Session 23:45 – 4:00 PM — Break4:00 – 5:00 PM — Keynote Session 35:00 – 6:00 PM — Networking ReceptionAbout Dan GingissDan Gingiss is an international keynote speaker and customer experience expert known for his dynamic and engaging presentations. With more than 20 years of leadership experience at brands like McDonald’s, Discover, and Humana, he helps organizations create remarkable customer experiences that drive loyalty and word-of-mouth growth.Dan is the author of Becoming the Experience Maker and Winning at Social Customer Care, and co-hosted the award-winning Experience This! podcast. He holds a B.A. from the University of Pennsylvania and an MBA from Northwestern University’s Kellogg School of Management.Cancellation Policy: Before September 4, full refund. September 4 to 11, 50% refund. After September 11, no refund.This event is made possible by the generous support of:Robins School of BusinessUMIT TechnologiesCurtis & CompanyPNC Bank - **Event URL**: https://allevents.in/richmond/fall-leaders-conference-with-dan-gingiss/100001985011384486 - **Event Categories**: business, conferences, art, literary-art - **Interested Audience**: - total_interested_count: 0 - **Event Highlights**: - Duration: 5 hours 30 minutes - Location: Jepson Alumni Center - Languages: English ## Ticket Details - **Ticket Price Range**: min: 259, max: 495, currency: USD ## Event venue details - **city**: Richmond - **state**: VA - **country**: United States - **location**: Jepson Alumni Center - **lat**: 37.573986 - **long**: -77.54608859999999 - **full address**: Jepson Alumni Center, 442 Westhampton Way, Richmond, United States ## Event gallery - **Alt text**: Fall Leaders Conference with Dan Gingiss - **Image URL**: https://cdn-az.allevents.in/events4/banners/017fb5875bf3db493b820aa16c96788379760bb3772ec8070be7c3856a98de09-rimg-w1200-h675-dc444258-gmir.jpg?v=1779169755 ## FAQs - **Q**: When and where is Fall Leaders Conference with Dan Gingiss being held? - **A:** Fall Leaders Conference with Dan Gingiss takes place on Thu, 01 Oct, 2026 at 12:30 pm to Thu, 01 Oct, 2026 at 06:00 pm at Jepson Alumni Center, 442 Westhampton Way, Richmond, United States. - **Q**: Who is organizing Fall Leaders Conference with Dan Gingiss? - **A:** Fall Leaders Conference with Dan Gingiss is organized by VACEOs. - **Q**: Who is this event for? Is it right for me? - **A:** Fall Leaders Conference with Dan Gingiss is ideal for professionals, entrepreneurs, startup founders, and networking enthusiasts eager to grow their connections. Whether you're a first-time attendee or a longtime enthusiast in Richmond, this event is thoughtfully curated to deliver a standout experience worth every moment. 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