Leveraging Emerging Technology for Incremental System Modernization

We’ll share lessons learned from the successful modernization of Florida’s Abuse Hotline, where AI and automation are being used to streamline intake, improve triage, and enhance quality and decision-making. You’ll also learn how agencies are applying emerging technologies to:

• Enhance intake processes and reduce staff workload
• Enable mobility for case workers to increase flexibility and improve responsiveness
• Enhance case documentation with AI-assisted note-taking, summarization, and retrieval
• Streamline task and list management using intelligent automation
• Automate routine data entry, improve communication, and support real-time decision making

Join us at booth 307 to discover how focusing on specific areas and deploying these powerful tools can lead to more efficient, accessible, and effective service delivery