# Event Details - **Event Name**: APCO Communications Training Officer - **Event Start and End Date**: Mon, 20 Apr, 2026 at 08:00 am – Thu, 23 Apr, 2026 at 04:00 pm (-04:00) - **Event Description**: APCO Communications Training OfficerAbout this EventTHIS IS A FREE CLASS FOR ALL. FOR ATTENDEES WHO ARE NOT SPONSORED BY A ROCKLAND COUNTY PSAP, PURCHASE OF CLASS TEXTBOOK ($99 + SHIPPING) REQUIRED.NOTE: In response to feedback from students and instructors, this course has been lengthened to four days, to allow additional time for class discussion and practice.The Communications Division of the Rockland County Sheriff’s Office is pleased to present APCO Communications Training Officer (CTO). This course focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires.Topics includePerformance-based trainingPreparing, motivating, and communicating with traineesCustomer service in public safety communicationsCounselingStress managementMeeting the needs of the adult learnerTraining strategiesPerformance evaluationsRecord-keeping and documentationTotal quality management (TQM)Liability and standardsStudents will receive a CTO workbook and reference guide filled with sample forms, templates and best practices to use in creating their own CTO program, or enhancing an existing program. Existing staff may be eligible for up to twenty-four (24) hours of continuing dispatch education (CDE).Required pre-requisitesAPCO Public Safety Telecommunicator (PST) (or any equivalent, formal, 40-hour basic telecommunications training program)Class size is extremely limited and preference may be given to Rockland County agencies.If you will need to pay by check/purchase order, you will be contacted after registration to finalize reservation and payment. Do NOT mail payments.FAQsDress CodeDay 1-3: “Business casual” dress, suitable for office environment (absolutely NO jeans, shorts, sweat clothes, or sneakers) --OR-- you may wear your agency’s daily uniformDay 4: Formal business attire, such as a jacket and tie for men; appropriate, conservative business wear for women --OR-- you may wear your agency’s formal uniform (long sleeve, tie, etc.)Cellular TelephonesPlease place cellular telephones on vibrate mode, or turn them off, while attending class. Please make calls from your cellular telephone outside the building and away from windows where conversation will be heard indoors. Do not use your cellular telephone in the hallways or near the entrances to the Fire Training Center, as conversation noise disrupts other classes.SmokingIn accordance with County regulations, there is no smoking permitted in the Fire Training Center, including any area within 25 feet of building entrances, except for those smoking areas designated by the County. This includes both traditional tobacco products, as well as simulated smoking devices, such as “e-cigarettes”, “electronic cigarettes”, and “vapes”. Non-smoking activities such as chewing tobacco, “dipping”, and “snus” are permitted to the extent that such activities do not interfere with training. Cigarettes, matches, and other associated waste must be placed in the appropriate fire-safe receptacle.BreaksBreaks are given at the discretion of the instructor(s). While on break, please consider the other classes that are in progress, and do not block the hallways, classrooms, or other areas.Inclement WeatherChanges to class schedules due to inclement weather will determined by the Chief of the Communications Division. Students can obtain closing information by calling the Emergency Communications Center at 845-364-8600.Course ParticipationAll students are expected to complete the requirements of all course sessions as instructed; to achieve the minimum passing score on exams and evaluations; to participate in the learning process; to ask appropriate questions and provide input, if such information would enhance or improve the student’s training; to give feedback on training to instructors; to be reasonably receptive to feedback received from instructors and evaluators; and to report for training on time, prepared and ready to participate. - **Event URL**: https://allevents.in/pomona/apco-communications-training-officer/100001985230102678 - **Event Categories**: Workshops, Meetups, Nonprofit - **Interested Audience**: - total_interested_count: 0 ## Ticket Details - **Ticket Price Range**: min: 0, max: 105, currency: USD ## Event venue details - **city**: Pomona - **state**: NY - **country**: United States - **location**: Rockland County Fire Training Center - **lat**: 41.1735074 - **long**: -74.03613819999998 - **full address**: Rockland County Fire Training Center, 35 Firemens Memorial Drive, Pomona, United States ## Event gallery - **Alt text**: APCO Communications Training Officer - **Image URL**: https://cdn-az.allevents.in/events6/banners/522a17df43866d14b3a9f9c22f1e9c307edc532827850301fda8472dfd163c36-rimg-w1200-h800-dc181716-gmir.jpg?v=1773589638 ## FAQs - **Q**: When and where is APCO Communications Training Officer being held? - **A:** APCO Communications Training Officer takes place on Mon, 20 Apr, 2026 at 08:00 am to Thu, 23 Apr, 2026 at 04:00 pm at Rockland County Fire Training Center, 35 Firemens Memorial Drive, Pomona, United States. - **Q**: How much do tickets cost for APCO Communications Training Officer? - **A:** Tickets for APCO Communications Training Officer are priced at USD 105 per person. Here's a full breakdown of available ticket types:Ticket TypePriceAvailabilityStudent (sponsored by Rockland County PSAP)FreeAvailableStudent (sponsored by other agency)USD 105Available - **Q**: Who is organizing APCO Communications Training Officer? - **A:** APCO Communications Training Officer is organized by Rockland County Sheriff's Office (Communications Division). - **Q**: Who is this event for? Is it right for me? - **A:** APCO Communications Training Officer is ideal for curious learners, students, and skill-builders looking to gain hands-on knowledge and practical expertise in a focused, interactive setting. Whether you're a first-time attendee or a longtime enthusiast in Pomona, this event is thoughtfully curated to deliver a standout experience worth every moment. 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