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Managing Challenging Customers and Complaints

Managing Challenging Customers and Complaints

Dec 21, 2020 - Dec 22, 2020
Managing Challenging Customers and Complaints

Time Mon Dec 21 2020 at 09:00 am to Tue Dec 22 2020 at 05:00 pm

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ATCEN, 47820 Petaling Jaya, Selangor, Malaysia, Petaling Jaya, Malaysia

MYR 1,575
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Managing Challenging Customers and Complaints, 21 December | Event in Petaling Jaya | AllEvents.in Managing Challenging Customers and Complaints
Contact us at aW5mbyB8IGF0Y2VuICEgY29t or WhatsApp us at https://wa.me/60182330760 for brochure & group discount!

*This is fully claimable under HRDF / PSMB!

Workshop Description

Managing customer relationships isn't always smooth sailing. With the competitiveness of the business environment, it is essential that difficult customers be managed well.

The Managing Challenging Customers & Complaints Workshop looks into outcomes where a customer is irate and has become difficult. This workshop explores situations service professionals face every day and how to manage irate customers without affecting performance and salvage the customer relationship and in the process enriching it with powerful Service Recovery actions.

Workshop Learning Outcomes
- Identify different customers’ personalities and manage them effectively
- Apply specific methods to manage difficult customers efficiently
- Stay resilient and motivated even after a blistering encounter with difficult customers
- To understand the importance of managing difficult customers and exceeding customer delight
- To develop key customer service communication skills
- To identify the different possible customer types and how to handle them
- To appreciate the different knowledge level of the customer
- To learn specific methods to handle difficult customers
- To pick oneself up after a blistering customer encounter
- To implement and deliver service recovery to continue to lengthen the life-cycle of the customer



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Tickets

Tickets for Managing Challenging Customers and Complaints can be booked here.

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Ticket Information Ticket Price
General Admission MYR 1,575
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Hosted by
About The Host: ATCEN aspires to be Asia’s People and Capacity Development Partner. We believe all individuals can contribute to the betterment of self, the organization and the community.
Website Link: http://www.atcen.com
Nearby Hotels ATCEN, 47820 Petaling Jaya, Selangor, Malaysia, Petaling Jaya, Malaysia
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Event Information

Date & Time

Dec 21, 2020 - Dec 22, 2020
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Date & Time

Mon Dec 21 2020 at 09:00 am to Tue Dec 22 2020 at 05:00 pm
Add to Calendar

Location

ATCEN, 47820 Petaling Jaya, Selangor, Malaysia, Petaling Jaya, Malaysia

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