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Certified Contact Center Team Leader

Certified Contact Center Team Leader

Dec 02, 2020 - Dec 03, 2020

Certified Contact Center Team Leader

Time Wed Dec 02 2020 at 09:00 am to Thu Dec 03 2020 at 05:00 pm

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ATCEN Learning Centre, D-05-12, Ritze Perdana Business Centre, Petaling Jaya, Malaysia

MYR 2,500
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Certified Contact Center Team Leader, 2 December | Event in Petaling Jaya | AllEvents.in Certified Contact Center Team Leader
Certified Contact Center Team Leader [Fully HRDF Claimable]

About this Event

Contact us at aW5mbyB8IGF0Y2VuICEgY29t or WhatsApp us at for brochure & group discount!

*This is fully claimable under HRDF / PSMB!


Workshop Description

The Certified Contact Center Team Leader Program (CCCTL) is developed for Contact Center middle management individuals. The Team Leader forms the crucial link between operations, management and agents. These individuals face high levels of stress and are usually promoted based on the fact that they were high performing “Super” agents. However, not all individuals are natural leaders and may not have the proper skills to transform themselves from a highly stressed position to exceedingly successful performance.

Part of the ATCEN Customer Experience Management Series, CCCTL is a comprehensive program that provides insights into the day-to-day leading and management of a team in a knowledge-based environment that demands competent leaders in creating and leading highly successful, loyal and motivated teams. Most importantly, this program will provide Team Leaders with the fundamental bridging skills between the agent and the Team Leader.

This program also looks at how the Contact Center environment contributes into Customer Experience Management and how as a team leader it is important to see things from a more strategic and holistic manner.


Workshop Learning Objectives

  • Understand the roles and responsibilities of a Contact Center Team Leader;
  • Understand the fundamentals of Contact Center leadership skills;
  • Develop strategic thinking skills;
  • Develop the aptitude of a Team Leader;
  • Enhance management communication and interaction skills to better manage the team;
  • Enhance the performance management of the team;
  • Learn conflict and disciplinary management skills;
  • Provide a morale and performance booster for the agents in the team.

Who Should Attend?

  • Senior Contact Center Agents
  • Team Leaders
  • Team Managers



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Tickets

Tickets for Certified Contact Center Team Leader can be booked here.

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Ticket Information Ticket Price
General Admission MYR 2,500
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Hosted by
About The Host: ATCEN aspires to be Asia’s People and Capacity Development Partner. We believe all individuals can contribute to the betterment of self, the organization and the community.
Website Link: http://www.atcen.com
Nearby Hotels ATCEN Learning Centre, D-05-12, Ritze Perdana Business Centre, Petaling Jaya, Malaysia
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Event Information

Date & Time

Wed Dec 02 2020 at 09:00 am to Thu Dec 03 2020 at 05:00 pm
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Location

ATCEN Learning Centre, D-05-12, Ritze Perdana Business Centre, Petaling Jaya, Malaysia

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