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Certified Contact Center Digital Agent

Certified Contact Center Digital Agent

Oct 21, 2020 - Oct 22, 2020
Certified Contact Center Digital Agent

Time Wed Oct 21 2020 at 09:00 am to Thu Oct 22 2020 at 05:00 pm

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ATCEN, D-05-12 Ritze Perdana Business Center, Jalan PJU 8/2, Petaling Jaya, Malaysia

MYR 2,625
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Certified Contact Center Digital Agent | Event in Petaling Jaya | AllEvents.in Certified Contact Center Digital Agent
Contact us at aW5mbyB8IGF0Y2VuICEgY29t or WhatsApp us at https://wa.me/60182330760 for brochure & group discount!

This is fully claimable under HRDF / PSMB!

Over recent years, automation has created more jobs than it has destroyed. Of the 800,000 or so new jobs created between 1990 and 2013, some 200,000 can be attributed solely to automation. And in future years, automation is likely to continue to transform occupational roles and the Contact Center is not exempted from this shift.

The Contact Centre agents’ competencies have always been evolving and in the latest iteration of skills evolution, it has morphed from voice and email to a more written customer interaction role. With this evolution of the Contact Centre agent, competency requirements have shifted and can be divided into different areas: Cognitive ability and Customer Service Delivery are the top competencies with Social Intelligence and ICT Knowledge and Skills wrapping up the other competencies in the AI/digital driven age.

Technology has established itself as the communications channel of choice for customers and clients. They are using more of social media such as Twitter, Facebook, LinkedIn, etc. to reach out to organizations for support and product information through Web Chat. This program is designed to equip the front-liners of correspondence and Social Media teams to respond to messages coming through social media channels and emails with a higher level of professionalism and CX.

Designed for individuals who are already comfortable in writing, this practical program delves into developing the What’s and How’s of a Contact Centre for the Digital Edge. The ultimate objective of this certification program is to elevate knowledge and skills to increase productivity, efficiency and stellar CX delivery.



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Tickets

Tickets for Certified Contact Center Digital Agent can be booked here.

Ticket Information Ticket Price
General Admission MYR 2,625
Hosted by
About The Host: ATCEN aspires to be Asia’s People and Capacity Development Partner. We believe all individuals can contribute to the betterment of self, the organization and the community.
Website Link: http://www.atcen.com
Nearby Hotels ATCEN, D-05-12 Ritze Perdana Business Center, Jalan PJU 8/2, Petaling Jaya, Malaysia
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Event Information

Date & Time

Oct 21, 2020 - Oct 22, 2020
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Date & Time

Wed Oct 21 2020 at 09:00 am to Thu Oct 22 2020 at 05:00 pm
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Location

ATCEN, D-05-12 Ritze Perdana Business Center, Jalan PJU 8/2, Petaling Jaya, Malaysia

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